Kelley Francois
Grand Prairie,TX
Summary
Results-driven Communications Specialist with experience in corporate and non-profit sectors. Expertise in strategic communication planning, brand management, and content creation. Proven ability to build relationships, manage multiple projects, and craft impactful messages for diverse audiences. Previous roles enhanced internal and external communication strategies, boosting brand identity and public perception.
Overview
10
10
years of professional experience
Work History
Claims Adjuster
State Farm
Richards, Texas
11.2024 - Current
- Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
- Managed caseload effectively, prioritizing urgent and high-value claims to ensure swift processing and settlement.
- Calculated and authorized payment of claims within designated authority level.
- Utilized claims management software to track progress and manage workflows efficiently.
- Maintained precise documentation of all claim activity within designated system, ensuring accurate records for audits and reviews.
- Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Cultivated relationships with attorneys, experts, and vendors to facilitate timely service and resolution of claims.
- Collaborated with law enforcement and agencies to conduct claims investigations.
- Collaborated with legal teams to resolve complex claim disputes effectively.
- Worked collaboratively with team members across multiple departments; identified areas where processes could be improved.
Senior Repair Manager
SIXT Rent a Car
Dallas-Fort Worth, USA
04.2023 - 07.2024
- Coordinated with vendors for estimates, parts ordering, smart repairs, paintless dent removal, and accounts-payable/ACH payments, ensuring timely service and cost-effective solutions
- Kept out-of-service vehicles under 3% for a fleet of 1,000+ vehicles by reducing repair turnaround time for routine maintenance and major repairs across DFW airport and two downtown locations
- Improved vehicle turnaround quality, contributing to enhanced service delivery and profitability
- Performed management duties for up to 20 employees including scheduling, performance reviews, hiring, mentoring, coaching, and corrective actions
- Ensured critical KPIs were met daily and monthly
- Communicated technical processes, earnings figures, KPIs, and operational metrics to be implemented throughout monthly cadence to CEO, COO, and Vice President
- Oversaw subcontractors for fleet and operational tasks, enhancing service efficiency.
Senior Fleet Manager
SIXT Rent a Car
Philadelphia, USA
10.2021 - 04.2023
- Kept out-of-service vehicles under 3% for a fleet of 600+ vehicles by reducing repair turnaround time for routine maintenance and major repairs
- Managed daily operations for team of 10, overseeing scheduling, performance reviews, hiring, mentoring, coaching, and corrective actions to ensure team effectiveness
- Leveraged subcontractors to fulfill fleet and operational requirements
- Oversaw in-fleet and de-fleet operations to optimize vehicle utilization
Branch Supervisor / Manager-In-Training
SIXT Rent a Car
Philadelphia, USA
11.2018 - 10.2021
- Generated above-average incremental sales and revenue for branch and personal targets
- Achieved top performance in commission-based sales for additional products and services including insurance, gas, tolls, and luxury upgrades
- Maintained 90% fleet utilization by increasing local sales and building relationships with surrounding businesses and corporations
- Managed hiring of qualified staff to meet company standards in sales and customer service
- Developed high-performing sales agents through coaching and mentoring
Senior Rental Sales Agent
SIXT Rent a Car
Tampa, USA
06.2016 - 11.2018
- Top saleswoman in branch for 3 consecutive years; assisted in upselling high-end vehicles for customer satisfaction
- Educated customers on additional features and protection packages to enhance purchase value
- Trained new sales agents to drive sales performance and ensure high-quality customer service
Education
05.2024
B.A. - Communication, Sociology
University of South Florida
07.2018
Skills
- Regulatory compliance
- Risk assessment
- Insurance fraud expertise
- Salesforce
- Qlikview
- Coupa
- MS Office
- Critical thinking
- Problem-solving
- Negotiation skills
- Time management
- Multitasking and organization
- Innovation and creativity
- Marketing
- Time management
Languages
- English
- Haitian Creole
- Conversational French
Timeline
Claims Adjuster
State Farm
11.2024 - Current
Senior Repair Manager
SIXT Rent a Car
04.2023 - 07.2024
Senior Fleet Manager
SIXT Rent a Car
10.2021 - 04.2023
Branch Supervisor / Manager-In-Training
SIXT Rent a Car
11.2018 - 10.2021
Senior Rental Sales Agent
SIXT Rent a Car
06.2016 - 11.2018
B.A. - Communication, Sociology
University of South Florida