Kelley Harper
Mansfield,GA
Summary
Driven Dispatcher with proven success in improving operations and solving problems while working in a fast-paced environment. Highly proficient in building lasting relationships with key decision makers, team members, and consumers to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Dispatcher
Walton EMC
08.2006 - 05.2022
- Monitored specialized software to track and maintain daily system operations such as WEMC's Outage Management System (OMS), SCADA, Partner Mapviewer, Advanced Metering Infrastructure (AMI), AVL-GPS Tracking System, and Southeastern Data Cooperative UPN system (SEDC).
- Preformed sectionalizing and/or isolation of a circuit and/or portion of a circuit for emergency restoration and/or routine work.
- Wrote and called switching orders for emergency restoration and/or routine work.
- Dispatched and assigned outages and/or hazardous concerns using WEMC's OMS program to appropriate field personnel and/or crews during emergency restoration and/or routine work.
- Monitored WEMC's AMI system for low service voltage and/or non-communicating meters. Dispatched those events to proper personnel for inspection.
- Requested and obtained emergency locate ticket information via Georgia811's EDEN system during emergency restoration events.
- Preformed any warranted meter reconnect/resets via WEMC's UPN system.
- Communicated directly with consumers regarding any outages and/or hazardous concerns they may have outside of regular business hours.
Director
Kay's Kiddie Korner, Inc.
01.1998 - 05.2006
- Managed daily operations for childcare preschool.
- Evaluated and monitored company documentation to verify alignment with state requirements.
- Scheduled and monitored all ongoing education to meet state requirements.
- Applied and obtained grants for childcare centers offered by the state.
- Monitored and billed weekly student tuition.
- Managed all payable and receivable accounts.
- Managed all employee relations including payroll and benefits.
- Communicated directly with parents/guardians in regards to information pertaining to their student.
Education
Bachelor of Science - Electrical Engineering
Arizona State University
Tempe, AZAssociate of Science - Business Administration
South University
Savannah, GA06.2017
High School Diploma -
Newton County High School
Covington, GA06.1996
Skills
- Windows software
- Microsoft Office
- Excel
- Dispatching Field Personnel
- Route Planning and Adjustments
- Problem Assessment
- Equipment Location Identification
- Information Updates
- Prioritizing Calls
- Effective Communication
Timeline
Dispatcher
Walton EMC
08.2006 - 05.2022
Director
Kay's Kiddie Korner, Inc.
01.1998 - 05.2006
Bachelor of Science - Electrical Engineering
Arizona State University
Associate of Science - Business Administration
South University
High School Diploma -
Newton County High School
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