Kelley Hatley
Vero Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Head Teller
SouthState Bank/CenterState/Harbor Community Bank
Vero Beach, FL
07.2014 - Current
- Finding and fixing errors for transactions that process correctly.
- Balancing multiple GL's back to overnight processing reports.
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Directed and supervised team of 4 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Head Teller
PNC Bank/RBC Bank
Vero Beach, FL
06.2008 - 06.2014
- Identified customer needs and provided appropriate banking services.
- Verified cash withdrawals and deposits.
- Balanced daily transactions to ensure accuracy of account information.
- Cross-sold bank products and services to customers.
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Provided customer service by responding to inquiries and resolving complaints.
- Maintained confidentiality of customer accounts by adhering to security procedures.
- Monitored vault cash levels and ordered currency from the Federal Reserve Bank as needed.
- Researched discrepancies between customer balances and bank records for resolution.
- Managed day-to-day operations of the teller line including scheduling staff members.
- Ensured proper handling of cash drawer limits according to bank policy.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Directed and supervised team of 6 employees in daily operations.
Operations Specialist
Indian River National Bank
Vero Beach, FL
03.1995 - 06.2008
- I balanced all tellers for the Treasure Coast and compared the totals to the GL reports that were printed daily. I was also responsible for balancing other GLs within the bank for nightly posting reports. I also had to identify errors and do research to find the solutions to fix them.
- Monitored ATM transactions to ensure accuracy and compliance with policies and procedures.
- Analyzed customer accounts to identify and resolve disputes.
- Assisted customers with dispute resolution, providing explanations of the process, account information and answers to inquiries.
- Conducted research utilizing internal systems and external sources to validate claims and resolve discrepancies.
- Prepared documentation for arbitration cases related to fraud or other disputed items.
- Created, maintained and reconciled general ledger accounts.
- Performed month-end closing activities such as journal entries, account reconciliations
Education
High School Diploma -
HIBRITEN HIGH SCHOOL
Lenoir, NC06-1982
ACCOUNTING
Caldwell Community College And Technical Institute
Hudson, NCSkills
- Finding and fixing errors for transaction that processed in overnight processing
- Balancing multiple GL's Daily
- Cash handling experience
- Vault management
- Branch operations
- Deposit processing
- Check cashing
- Currency exchange
- ATM servicing
- Loan payment processing
- Cash handling expertise
- Employee coaching
- Financial product sales
- Customer complaint handling
- Cash drawer balancing
- Security procedures
- Policy adherence
Certification
- ABA BANK TELLER CERTIFICATE 9/1/23
- ABA CUSTOMER SERVICE REP.CERTIFICATE 9/1/23
- ABA DIGITAL BANKER CERIFICATE 9/1/23
- ABA SUPERVISOR/TELLER LEADER CERTIFICATE 9/1/23
- ABA UNIVERSAL BANKER CERTIFICATE 9/1/23
References
References available upon request.
Timeline
Head Teller
SouthState Bank/CenterState/Harbor Community Bank
07.2014 - Current
Head Teller
PNC Bank/RBC Bank
06.2008 - 06.2014
Operations Specialist
Indian River National Bank
03.1995 - 06.2008
High School Diploma -
HIBRITEN HIGH SCHOOL
ACCOUNTING
Caldwell Community College And Technical Institute
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