Summary
Overview
Work History
Education
Skills
Timeline
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Kelley Holmes

Valparaiso,IN

Summary

I thoroughly enjoy taking a leadership role when it comes to my occupation. At the same time, I would never expect an employee to take on a task that I would not execute myself. Skilled in guest relations and problem-solving, I excel in staff motivation and training, ensuring quality control and team leadership. I strive to achieve significant improvements in service efficiency and guest experience.

Overview

9
9
years of professional experience

Work History

Restaurant Front of House Manager

Mixtape Social Kitchen
04.2024 - Current
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Provided exceptional customer service by anticipating guests'' needs from arrival through departure.

Assistant Restaurant Manager

Lincoln Flats
09.2018 - 03.2024
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.

Restaurant Server/Restaurant Hostess

Tomato Bar
06.2015 - 08.2018
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

Education

High School Diploma -

Wheeler High School
Valparaiso, IN
06.2016

Skills

  • Guest Relations
  • Staff Motivation
  • Training and mentoring
  • Quality Control
  • Problem-Solving
  • Team Leadership
  • Punctual and Hardworking

Timeline

Restaurant Front of House Manager

Mixtape Social Kitchen
04.2024 - Current

Assistant Restaurant Manager

Lincoln Flats
09.2018 - 03.2024

Restaurant Server/Restaurant Hostess

Tomato Bar
06.2015 - 08.2018

High School Diploma -

Wheeler High School

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Kelley Holmes