Job Search Status
Open to workDesired start date: Immediately
Open To Work
Kelley Jenkins
Covington,GA
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Spectrum Service Group
SarasotaFlorida
11.2016 - 04.2026
- Investigate and resolve customer complaints to ensure high satisfaction
- Coordinate transportation appointments and scheduling
- Conduct customer satisfaction surveys and follow-up support
- Maintain detailed documentation of customer interactions
- Provide professional support in high-volume call environments
Technical Support Representative / Supervisor
Conduent
03.2021 - 08.2024
- Assisted customers with Apple product setup and troubleshooting
- Resolved technical issues related to devices, accounts, and connectivity
- Provided step-by-step technical guidance for customers
- Supervised support operations and ensured service quality standards
Customer Care Representative
CVS Health
12.2023 - 05.2024
- Assisted customers with account questions, orders, and service concerns
- Delivered professional phone support while maintaining call quality standards
Customer Service Representative
Molina Healthcare
Long Beach, CA
09.2020 - 05.2022
- Resolved customer inquiries via phone and email, ensuring prompt and accurate responses.
- Assisted customers with inquiries regarding healthcare services and benefits
- Resolved billing issues through effective communication with insurance providers
- Managed patient appointment scheduling and maintained accurate records
Technical Support Representative (Mac Expert)
Concentrix
08.2018 - 08.2019
- Provided Apple product troubleshooting and technical assistance
- Helped customers resolve device and software issues
- Delivered excellent customer experience in a high-volume support environment
Education
Associate Degree - Applied Science
Atlantic Cape Community College
Mays Landing, NJ06.2026
Skills
- Customer Service Excellence
- Technical Troubleshooting
- Apple Product Support
- Call Center Operations
- Remote Customer Support
- Conflict Resolution
- CRM Systems
- Customer Retention
- Active listening
- Critical thinking
- Data entry
- Customer relations
Timeline
Customer Care Representative
CVS Health
12.2023 - 05.2024
Technical Support Representative / Supervisor
Conduent
03.2021 - 08.2024
Customer Service Representative
Molina Healthcare
09.2020 - 05.2022
Technical Support Representative (Mac Expert)
Concentrix
08.2018 - 08.2019
Customer Service Representative
Spectrum Service Group
11.2016 - 04.2026
Associate Degree - Applied Science
Atlantic Cape Community College