Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kelley Joyce

Portland,OR
Kelley Joyce

Summary

Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as Sales, Residential Care and Customer Service. Enthusiastic personality with a hands-on, creative style. Ready to apply 20+years' experience to a challenging long-term position.

Overview

14
years of professional experience

Work History

River Park Assisted Living

Facility Trainer
03.2017 - 01.2023

Job overview

  • Trained and mentored 150+ new personnel hired to fulfill various roles
  • Monitored day-to-day activities of Care Staff, noting areas needing improvement and implementing plans for rectification.

DXL, Destination XL

General Manager
10.2014 - 05.2017

Job overview

  • Developed and implemented strategies to increase sales and profitability
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits

DXL, Destination XL/ Mens Big & Tall

Regional Sales Trainer
05.2009 - 05.2016

Job overview

  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
  • Held weekly meetings with teams to identify techniques to overcome sales obstacles.
  • Achieved regional sales goal of $3.4 million by resolving problems, training staff members and completing action plans.

Education

Portland Community College
Portland, OR

Associate of General Studies from Business Management
05.2007

Skills

  • Regional Sales and Support
  • Motivational Leadership
  • Empowers high-performing sales teams
  • Public speaking
  • Sales training
  • Excellent people skills

Timeline

Facility Trainer

River Park Assisted Living
03.2017 - 01.2023

General Manager

DXL, Destination XL
10.2014 - 05.2017

Regional Sales Trainer

DXL, Destination XL/ Mens Big & Tall
05.2009 - 05.2016

Portland Community College

Associate of General Studies from Business Management
Kelley Joyce