Hi, I’m
Kelley MacKenzie
Providence ,RI
Summary
Personable and empathetic individual with strong foundation in understanding human behavior and psychology. Possesses knowledge of addiction recovery principles and counseling techniques, including motivational interviewing and cognitive-behavioral therapy. Dedicated to making positive impact by supporting individuals on their path to recovery and well-being. Experienced counseling professional with strong background in addiction recovery and behavioral health. Skilled in individual and group therapy, crisis intervention, and developing personalized treatment plans. Consistently achieve positive outcomes through empathy, active listening, and evidence-based practices. Known for fostering collaborative environments and adapting to meet client and team needs effectively.
Overview
1
Certification
Work History
Papa Pals Providence
Personal Care Assistant
08 2022 - Current
Job overview
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
Citizens BankJohnston
Student Lending loan processor
06 2016 - 11 2021
Job overview
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Improved customer satisfaction by providing timely updates and clear communication throughout loan application process.
Appletree Answering Service/StericyclePortland, ME
Live Answer Coordinator
02 2012 - 10 2015
Job overview
- Handled high-volume calls while maintaining a professional demeanor and remaining focused on customer needs.
- Utilized advanced problem-solving skills when faced with unique client situations or issues that required creative solutions beyond established protocols.
Food Addiction and Chemical Dependency ConsultantsSouth Portland, ME
Outpatient Clinician
02 2011 - 02 2012
Job overview
- Improved patient outcomes by implementing evidence-based therapeutic practices in individual and group sessions.
- Participated in continuing education opportunities to stay current with advances in outpatient therapy methodologies.
Crossroads For WomenWindham, ME
Inpatient addiction counselor
08 2009 - 02 2011
Job overview
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
- Coordinated with other healthcare providers to facilitate seamless transitions between levels of care for clients during their recovery journey.
United Cerebral Palsy Quaker Hill, CT
Director of Community Outreach
11 2007 - 08 2009
Job overview
- Implemented innovative solutions for addressing pressing challenges faced by the community, leading to tangible improvements in residents'' quality of life.
- Championed diversity and inclusion initiatives within the organization by creating safe spaces for communication, training staff on cultural competency techniques, and promoting equitable policies.
SCADDNorwich, CT
Outpatient Addiction Counselor
02 2006 - 11 2007
Job overview
- Enhanced patient recovery by developing and implementing tailored treatment plans for each individual.
- Improved client retention rates by providing empathetic support and guidance throughout the recovery process.
Crossroads For WomenPortland, ME
Halfway House Counselor/Case Manager
05 2003 - 02 2006
Job overview
- Implemented behavior modification techniques that led to improved emotional regulation among residents experiencing difficulty adapting to their environment.
- Enhanced residents'' living experience by implementing individualized care plans and conducting regular progress assessments.
- Led group activities that fostered community building, enhancing the overall quality of life for all residents within the facility.
Crisis and Counseling Svcs Inc. Biddeford, ME
Crisis Response Clinician
05 2002 - 05 2003
Job overview
- Collaborated with primary healthcare providers to ensure seamless integration of mental health services into overall patient care plans.
- Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
State Of MaineLewiston, ME
Vocational Rehabilitation Counselor
01 2001 - 05 2002
Job overview
- Enhanced client self-sufficiency by developing personalized vocational rehabilitation plans.
- Managed caseloads efficiently while adhering to ethical guidelines and maintaining high-quality service standards.
Education
University of Arkansas
Master Of Science from Vocational Rehabilitation for the Deaf
05.2001
University of Maine
Bachelor of Science from Vocational Rehabilitation/ Minor In Psychology
05.1999
Skills
- Proficiency in ASL
- Flexible and adaptable to a variety of situations from crisis, to counseling (both group and individual), to case management, to assistance with daily needs
Accomplishments
- Volunteered the most hours at Sexual Assailt Victimes Emergency Services in Farmington, ME from 1997-1999
Certification
- Was licensed as an Alcohol and Drug Counselor in Maine from 2006-2018
- Obtained license to Produce Life/Accident/Health insurance in Maine in 2015
Timeline
Personal Care Assistant
Papa Pals
08 2022 - Current
Student Lending loan processor
Citizens Bank
06 2016 - 11 2021
Live Answer Coordinator
Appletree Answering Service/Stericycle
02 2012 - 10 2015
Outpatient Clinician
Food Addiction and Chemical Dependency Consultants
02 2011 - 02 2012
Inpatient addiction counselor
Crossroads For Women
08 2009 - 02 2011
Director of Community Outreach
United Cerebral Palsy
11 2007 - 08 2009
Outpatient Addiction Counselor
SCADD
02 2006 - 11 2007
Halfway House Counselor/Case Manager
Crossroads For Women
05 2003 - 02 2006
Crisis Response Clinician
Crisis and Counseling Svcs Inc.
05 2002 - 05 2003
Vocational Rehabilitation Counselor
State Of Maine
01 2001 - 05 2002
University of Arkansas
Master Of Science from Vocational Rehabilitation for the Deaf
University of Maine
Bachelor of Science from Vocational Rehabilitation/ Minor In Psychology