Summary
Overview
Work History
Education
Skills
Timeline
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Kelley Marshall

Hendersonville,NC

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

18
18
years of professional experience

Work History

Customer Service Cashier

M & M
09.2022 - 04.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Redeemed coupons to discount purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Checked personal identifications during alcohol and tobacco sales.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Childcare Worker

Ymca
03.2017 - 11.2017
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Liaised with parents and guardians to discuss child progress.
  • Provided emotional support and guidance to children during difficult times.

Baker

Dunkin Donuts
10.2011 - 12.2011
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

Public Relations Intern

Little Red Wagon
08.2005 - 12.2010
  • Maintained and updated media contact lists and databases for ease of access.
  • Helped plan and execute private, company, and client events.
  • Tracked and reported on success of campaigns and public relations efforts.
  • Assisted in developing media strategies and campaigns for client needs.
  • Built and maintained relationships with relevant media outlets and journalists.

Photographer

Picture Me Portrait Studio
07.2009 - 10.2009
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Leveraged camera gear and equipment to express creative vision.

Education

High School Diploma -

Joe E Newsome
Lithia, FL
05.2006

Skills

  • Basic Math Functions
  • Customer Service and Assistance
  • Shelving Items
  • Cash Register Operation

Timeline

Customer Service Cashier

M & M
09.2022 - 04.2023

Childcare Worker

Ymca
03.2017 - 11.2017

Baker

Dunkin Donuts
10.2011 - 12.2011

Photographer

Picture Me Portrait Studio
07.2009 - 10.2009

Public Relations Intern

Little Red Wagon
08.2005 - 12.2010

High School Diploma -

Joe E Newsome

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Kelley Marshall