Kelley McEwen
Wayne,OH
Summary
Skilled professional with over 20 years of management experience including interviewing, hiring, training, project management, and daily operations. Also, have 5 years of experience in the areas of Banking and Bookkeeping.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Residential Respite Manager
I Am Boundless
Perrysburg, OH
09.2024 - Current
- Provide respite care services to individuals with disabilities, ensuring their safety and well-being
- Assist clients with daily living activities such as bathing, dressing, and meal preparation
- Implement personalized care plans for each client based on their specific needs and preferences
- Engage clients in recreational activities to promote social interaction and cognitive stimulation
- Administer medication according to prescribed schedules and documented any changes or reactions observed
- Maintain a clean and organized environment for clients, including light housekeeping duties
- Collaborate with healthcare professionals to monitor the health status of clients and report any concerns or changes in condition
- Support individuals with mobility challenges by assisting with transfers, using mobility aids, and providing physical support as needed
- Provide emotional support and companionship to clients during respite periods, fostering a positive and nurturing environment
- Ensure adherence to all safety protocols and emergency procedures at all times
- Manage a caseload of 4 clients per home while maintaining high-quality care standards
- Attend training sessions regularly to stay updated on best practices in caregiving techniques
- Collaborate with other respite providers as part of a team approach towards client care
- Assist in coordinating transportation arrangements for clients' medical appointments or community outings
- Develop strong relationships with families through effective communication about their loved one's progress
- Advocate for the needs of individuals served by communicating effectively with family members
- Maintain accurate documentation regarding daily activities provided during respite periods
- Demonstrate patience, empathy, and understanding when working with individuals with diverse needs
- Assist in implementing behavior management strategies to promote positive behaviors and reduce challenging behaviors
- Collaborate with therapists and other healthcare professionals to implement therapy goals during respite periods
- Participate in team meetings to discuss client progress, challenges, and adjustments to care plans
- Ensure a safe environment by conducting regular safety checks of the premises and addressing any hazards promptly
- Process bi-weekly payroll
- 24/7/365, multi-home scheduling
- Led operational strategies to enhance service delivery and program effectiveness.
- Developed training programs to improve staff performance and ensure compliance with organizational standards.
- Streamlined processes, resulting in increased efficiency and improved client satisfaction across multiple programs.
- Collaborated with cross-functional teams to implement new initiatives aimed at community engagement and outreach.
- Monitored program outcomes, identifying areas for improvement and ensuring alignment with organizational goals.
- Mentored junior staff, fostering professional development and enhancing team capabilities within the organization.
- Conducted regular performance evaluations, providing constructive feedback to drive continuous improvement among team members.
- Facilitated stakeholder meetings to discuss strategic priorities, ensuring transparency and collaboration in decision-making processes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Sales Administrator & Shipping Manager
Fersa NKE Bearings
Northwood, OH
10.2022 - 09.2024
- Onboarding New Employees
- Training
- Maintain Employee Records
- Weekly Meetings
- Coordinate and Manage All Shipments
- Coordinate and Manage All Sales
- Daily Report Updates
- Manage Inventory
- Manage and Order Office Supplies
- Invoicing
- Coordinate International Shipments
- Data Entry
- Enter New Customers and Update Current Customers
- Negotiate Contracts for Shipping Companies and Vendors
Transaction Coordinator
Tyo Mathias Team
Toledo, OH
02.2022 - 07.2022
- Payroll
- Coordinate Real Estate Transactions
- Train Interns
- Facilitate Closings
- Facilitate Listings
- Marketing
- Compile Reports
- Coordinate courier schedule
- Develops and implement new procedures
- Client support and satisfaction
- Facilitate transactions for relocation clients and companies for major corporations
- Others duties as assigned
Human Resources Administrator/Recruiter
IH Services, Inc
Rossford, OH
04.2021 - 01.2022
- Onboarding New Employees
- Hiring
- Training
- Orientations
- Payroll
- Maintain Employee Records
- Compliance Records
- District Meetings
- Traveled to other facilities to train new Administrators
- Weekly District Meetings
- Marketing
- Hiring Events
- Coached Employees
- Coordinated Meetings, Vacations, Schedules, Marketing Events, Disciplinary Actions, Travel, etc
- On-Site Management
- Other duties as assigned
- Worked directly with Site Leader, District Manager and Corporate Office
Office Manager
ReMax Preferred Associates
Toledo, OH
07.2013 - 04.2021
- Maintains office services by organizing office operations and procedures; preparing contracts; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; monitoring clerical functions.
- Provides reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintains office efficiency.
- Maintain high level of confidentiality in a professional manner.
- Manage extremely heavy scheduling of administrative work.
- Meet and greet clients and affiliates during on site meetings.
- Arrange briefing materials for meetings, proposals, presentations and calls.
- Prepare complicated documents and presentations.
- Process and review routine paperwork and enter data into database.
- With superior interpersonal and customer service skills, handle time-sensitive and stressful situations related to clients.
- Billing, requisitions, obtain payments from appropriate sources, coordinate disbursement of funds, pay monthly utility invoices, invoiced banks to receive reimbursements, handle escrow funds from clients, coordinate funds required for closings.
Billing Administrator
Tri-State Expedited Services
Millbury, OH
09.2001 - 09.2006
- Personally handled billing for approximately 15 select customers to include John Deere, Cummins Engine, United States Government - Department of Defense, Valspar, and Holset.
- Troubleshoot customer problems, provided general information, and processed billings from start to finish.
- Checked documents for accurate driver information in support of delivery and transport of goods, and adherence to hazmat compliance.
- Processed bills/invoices working from Bill of Ladings.
- Communicated with customers on a daily basis to settlements and to assure customer's total confidence in ability to move product and accurate billings.
- Assisted with the training of new associates on Tri-State's coding process.
- Played a pivotal role in facility's operations by purging and updating company's internal database/customer client listing on a daily basis for billing, coding, contact information, and input of new customer data, etc.
- Recipient of excellent employee review and raises.
- Recognized by major client for resolving billing issues in a timely manner and to customer's complete satisfaction.
- Involved in deploying a new software program, Teemtalk, formerly known as Dejawyn, and internal total operations program.
- Member of Employee Involvement and Safety Committee.
Education
Associate in Social Work -
Owens Community College
Toledo, OH12.2013
Associates of Applied Arts - Social Work
Owens Community College
Toledo, OH01.2013
High School Diploma - undefined
Elmwood High School
Bloomdale, OH01.1997
Skills
- Proficient schedule organization
- Front office operations
- Comprehensive case coordination
- Logistics and supply chain
- Production management
- Strong written communication
- Proficient in administrative tasks
- Strong verbal communication
- Event coordination expertise
- Administrative support experience
- Employee relations and engagement
- Client advocacy and support
- Digital document management
- Professional office environment experience
- Team engagement initiatives
- High-level executive support
- Detail-oriented data management
- Workflow optimization
- Professional phone communication
- Proficient in conflict resolution
- Real estate management
- Data organization
- Proficient in Microsoft Outlook
- Transportation coordination
- Invoice processing
- Electronic signature management
- Proficient in Microsoft Office applications
- Skilled in using Google Docs
- Document proofreading
- Property improvement
- Budget oversight
- Account reconciliation expertise
- Database management
- Team leadership
- Skilled in PDF editing using Adobe Acrobat
- Proficient typing skills
- Proficient in organization techniques
- Proficient in transportation systems
- Talent acquisition
- Data analysis skills
- Expense tracking
- Proficient in Microsoft Office
- Payroll management
- Collaborative negotiation techniques
- Employment law knowledge
- Effective conflict resolution
- Payroll management
- Interviewing
- CRM software
- ERP systems
- SharePoint
- Warehouse experience
- Staff Supervision
- Program management
- Relationship management
- Skilled in using accounting software applications
Accomplishments
- Supervised team of 60 staff members.
- Achieved employee retention by completing management oversight with accuracy and efficiency.
Certification
driver's license
Personal Information
- Title: DODD Respite Manager & Administrative Professional
- Visa Status: Authorized to work in the US for any employer
- Driving License: driver's license
- Work Permit: Authorized to work in the US for any employer
Timeline
Residential Respite Manager
I Am Boundless
09.2024 - Current
Sales Administrator & Shipping Manager
Fersa NKE Bearings
10.2022 - 09.2024
Transaction Coordinator
Tyo Mathias Team
02.2022 - 07.2022
Human Resources Administrator/Recruiter
IH Services, Inc
04.2021 - 01.2022
Office Manager
ReMax Preferred Associates
07.2013 - 04.2021
Billing Administrator
Tri-State Expedited Services
09.2001 - 09.2006
Associates of Applied Arts - Social Work
Owens Community College
High School Diploma - undefined
Elmwood High School
Associate in Social Work -
Owens Community College