CIERRA MCLANE
Mount Orab,OH
Summary
Dynamic administrative professional with a strong focus on cultivating positive relationships among clients, staff, and management. Recognized for exceptional communication skills and proven abilities in complex problem-solving and conflict resolution. Expertise in resource allocation, schedule management, and time management drives high productivity and efficient task completion. Committed to enhancing office operations through adaptability and a customer-centric approach, fostering seamless interactions and a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Administrative Professional 1
Southwest Ohio Developmental Center
Batavia, OH
08.2024 - 01.2025
- Performed data entry tasks using spreadsheets or word processing applications.
- Managed calendars and travel arrangements for staff members.
- Organized and maintained filing systems for correspondence, reports, documents and other information.
- Maintained databases with accurate records of client information.
- Managed multiple projects simultaneously while ensuring deadlines were met on time.
- Performed data entry tasks with accuracy and speed.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Residential Service Director
Caregivers Inc.
Williamsburg, OH
02.2024 - 07.2024
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Established and maintained relationships to meet community needs and avoid service duplication.
- Established measures, outcomes and expectations to help personnel understand and meet service objectives.
- Consulted with staff on resolution of complex service issues.
- Verified team compliance with established procedures and protocols critical to successful services.
- Coordinated solutions to practical problems faced by participating individuals, built solutions to financial issues and coordinated smooth discharges.
Customer Service Manager
Total Quality Logistics
Cincinnati, OH
12.2022 - 12.2023
- Led team engagement to assist cross-functional departments and achieve goals.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
DEPUTY COURT CLERK
Clermont County Municipal Court
Batavia, Ohio
02.2020 - 04.2020
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Verified authenticity of documents, such as foreign identification and immigration documents.
- Prepared and issued orders of court, such as probation orders, release documentation, sentencing information, and summonses
- Performed record checks on past and current licensees, as required by investigations.
- Coded information on license applications for entry into computers.
- Evaluated information on applications to verify completeness and accuracy and to determine whether applicants were qualified to obtain desired licenses.
CUSTOMER SERVICE REPRESENTATIVE LEVEL
Blue Cross & Blue Shield
Mason, Ohio
01.2019 - 02.2020
- Addressed customers courteously using suitable methods and problem-solving skills.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided account information to customers and explained bill service policies and customer rights.
- Took inbound calls from members to provide benefits from health care plans
- Reviewed claims
- Called health care providers
- Reviewed pharmacy benefits and claims
- Made outbound calls to investigate members questions and complaints and resolve problems.
SUPPORTED LIVING SUPERVISOR
Benchmark Human Services
Cincinnati, Ohio
06.2016 - 01.2019
- Developed program plans for individuals and assisted in plan development.
- Trained and supervised residence hall staff and evaluated performance.
- Administered, coordinated and recommended disciplinary and corrective actions.
- Collaborated with counselors to develop counseling programs that address needs of individual students.
- Compiled information such as residents' daily activities and quantities of supplies used to prepare required reports
- Conferred with medical personnel to better understand and accommodate individual resident needs.
- Mediated interpersonal problems between residents.
- Developed and coordinated educational programs for residents.
- Communicated with other staff to resolve problems with individual students.
- Chaperoned group-sponsored trips and social functions.
PATIENT CARE CERTIFIED NURSING ASSISTANT
Mercy Health
Cincinnati, Ohio
07.2016 - 10.2016
- Utilized wheelchairs and moveable beds to transport patients to treatment units and operating rooms.
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
- Cleaned and sanitized patient rooms and examination rooms.
- Shaved and drape patients to prepare them for surgery, treatment and examination.
- Assisted nurses and physicians in operation of medical equipment and provision of patient care.
- Observed and examined patients to detect symptoms that required medical attention, such as bruises, open wounds and blood in urine.
DATA ENTRY SPECIALIST
PointClickCare
Milford, Ohio
11.2015 - 06.2016
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Created spreadsheets with large numbers of figures without mistakes.
- Transcribed phone messages and managed email communications for staff employees.
- Preserved customer confidence and protected operations by keeping information confidential.
- Maintained database by entering new and updated customer and account information.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format
- Maintained data entry requirements by following data program techniques and procedures.
- Resolved deficiencies by using standard procedures or returning incomplete documents to team leader for resolution.
Education
Associate of Applied Science - Business Management
Southern State Community College
Hillsboro, OH05-2023
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, IN04-2028
Skills
- Courteous service with a strong focus on customer satisfaction
- Efficient and detail-oriented approach
- Data entry and management
- Effective communication with challenging customers
- Microsoft Exchange proficiency
- Inbound and outbound communication
- Records management expertise
- Proficient in Microsoft PowerPoint
- Compassionate care
- Analytical decision making
- Facilitating team meetings
- Single-contact problem solving
- Efficiency improvement
- Analytical problem solving
- Organizational time strategies
- Data analysis and reporting
- File management expertise
- Schedule management
- Proficient schedule organization
- Data organization
- Record management
Timeline
Administrative Professional 1
Southwest Ohio Developmental Center
08.2024 - 01.2025
Residential Service Director
Caregivers Inc.
02.2024 - 07.2024
Customer Service Manager
Total Quality Logistics
12.2022 - 12.2023
DEPUTY COURT CLERK
Clermont County Municipal Court
02.2020 - 04.2020
CUSTOMER SERVICE REPRESENTATIVE LEVEL
Blue Cross & Blue Shield
01.2019 - 02.2020
PATIENT CARE CERTIFIED NURSING ASSISTANT
Mercy Health
07.2016 - 10.2016
SUPPORTED LIVING SUPERVISOR
Benchmark Human Services
06.2016 - 01.2019
DATA ENTRY SPECIALIST
PointClickCare
11.2015 - 06.2016
Associate of Applied Science - Business Management
Southern State Community College
Bachelor of Science - Business Administration
Indiana Wesleyan University