Kelley McLean
Greenland,NH
Summary
Results-driven professional with expertise in relationship management and client engagement. Proven track record in developing strategic marketing initiatives that enhance client visibility and satisfaction.
Overview
20
20
years of professional experience
Work History
Owner
Agent Advantage LLC
Greenland, NH
08.2022 - Current
- Developed strategic marketing initiatives to enhance client visibility and increase sales potential.
- Managed client relationships, ensuring high levels of satisfaction and retention.
- Developed discrete coaching programs, addressing individual areas of focus for growth and development.
Operations Specialist
Coldwell Banker Realty
New England
10.2020 - 08.2022
- Streamlined operational workflows to enhance efficiency and reduce processing times of administrative assistants working in multiple locations in Maine, New Hampshire and Massachusetts.
- Implemented standardized procedures for data entry, improving accuracy in reporting systems.
- Analyzed operational processes to identify improvement opportunities, driving overall productivity gains.
- Mentored junior staff, fostering skill development and enhancing team performance.
Managing Broker
Coldwell Banker Realty
Portsmouth, NH
04.2015 - 10.2020
- Led strategic initiatives to enhance agent performance and client satisfaction.
- Oversaw operational activities, ensuring compliance with regulatory standards and company policies.
- Mentored and trained new agents, fostering a culture of continuous improvement and collaboration.
- Developed comprehensive marketing strategies to promote listings and increase market visibility.
- Analyzed market trends to inform decision-making and optimize pricing strategies for clients.
- Coordinated team meetings and training sessions, enhancing communication and knowledge sharing among staff.
Real Estate Agent
Coldwell Banker Realty
Portsmouth, NH
03.2006 - 04.2015
- Guided clients through property transactions, ensuring compliance with local regulations and market standards.
- Conducted comprehensive market analyses to determine optimal pricing strategies for residential listings.
- Developed and maintained strong client relationships through personalized service and regular communication.
- Collaborated with marketing teams to create effective promotional materials for property listings.
- Negotiated contracts on behalf of clients, advocating for favorable terms and conditions.
- Mentored junior agents in best practices for client engagement and transaction management.
- Implemented technology solutions to streamline administrative processes and enhance transaction efficiency.
Education
Bachelor of Science - Psychology
Keene State College
Keene, NHSkills
- Relationship management
- Client engagement
- Strategic planning
- Marketing tactics
- Verbal and written communication
- Regulatory/Legal compliance
Timeline
Owner
Agent Advantage LLC
08.2022 - Current
Operations Specialist
Coldwell Banker Realty
10.2020 - 08.2022
Managing Broker
Coldwell Banker Realty
04.2015 - 10.2020
Real Estate Agent
Coldwell Banker Realty
03.2006 - 04.2015
Bachelor of Science - Psychology
Keene State College