Kelley Meeks
Cleveland,Ga.
Summary
Dynamic Patient Service Representative with a proven track record at Marietta Eye Clinic, excelling in customer service and insurance verification. Demonstrates exceptional data entry accuracy and scheduling coordination, ensuring seamless operations. Known for fostering positive patient interactions and efficiently managing collections, contributing to a streamlined front office environment. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
25
25
years of professional experience
Work History
Patient Care Coordinator
Dalton Family Eye Care
07.2023 - Current
- Check in/check out
- Collect copay, deductibles or co insurance
- Make appointments
- Insurance verification/authorizations
- Confirm appointments
- Data entry Hippa compliance
Sped para/Speech para
Habersham County Schools
Clarkesville, Ga.
12.2021 - 11.2023
- Implemented individualized education plans for students with diverse needs.
- Collaborated with staff to create engaging learning activities and materials.
- Assisted speech therapist with classsroom management and instructional support.
Special Ed Paraproffesional
The Futures Program
Cleveland, Ga.
07.2017 - 05.2021
- Assisting students with disabilities/autism
- Supported teachers in implementing individualized education plans for students.
- Assisted students with daily living skills during classroom activities.
- Organized classroom resources and maintained a positive learning environment.
- Provided one-on-one support to students during academic tasks and assessments.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Implemented behavior management strategies designed by special education staff members.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Encouraged independent thinking, problem solving, and self-advocacy skills among students.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Assisted with transitioning from one activity to another throughout the day as needed by the student.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Escorted students to restroom cafeteria, outside to playground, and on field trips.
Paraprofessional
White County Public schools
Cleveland, Ga.
11.2016 - 01.2017
- One on one with a student medical disabilities
- Logged any seizures student would have
- Assist him with his work studies
- Attend all classes, lunches and recess with student
Secretary
Duval County Public Schools
Jacksonville, Fl.
09.2008 - 06.2016
- Customer service(parents, children, faculty and staff)
- Phone reception
- Data entry(referrals, attendance, letters, etc.)
- Assist with supervision in the cafeteria, halls, and before or after school activities
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between staff, parents, and students effectively.
- Processed incoming correspondence and directed inquiries to appropriate personnel.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Greeted visitors and directed to appropriate location or person.
Front office receptionist
Dr. Paul Shirley Knee Specialist
Jacksonville, Fl.
10.2007 - 09.2008
- Insurance verification
- Collection of copays or deductibles or any remaining balances
- Phone reception
- Scheduling
- Customer service
- Filing
- Data entry
- Scheduling appointments
- Balance money at end of day closing
Patient Service Representative
Marietta Eye Clinic
Marietta, Ga.
06.2004 - 06.2006
- Front office reception
- Customer service
- Phone reception
- Collection(copays, deductibles, any remaining balances)
- Insurance verification
- Data entry
- Scheduling appointments
- Filing
- Balance money at end of day closing
Patient Service Representative
GI Diagnostics
Marietta, Ga.
01.2003 - 03.2004
- Front office reception
- Customer service
- Phone reception
- Collection(copays, deductibles, any remaining balances)
- Insurance verification
- Scheduling
- Filing
- Data entry
- Entering doctor schedules in system
- Balance money at end of day closing
Patient Service Representative
Wellstar North Cobb Pediatrics
Kennesaw, Ga.
09.2000 - 12.2002
- Front office reception
- Customer service
- Phone reception
- Scheduling
- Insurance verification
- Filing
- Data entry
- Collection(copays, deductibles, any remaining balances)
- Close out balance of money at end of day
Education
Medical Assistant Diploma -
Chattahoochee Technical College
Marietta, Ga01.2000
High School Diploma -
North Cobb High School
Kennesaw, Ga01.1996
Skills
- Typing speed of 65 wpm
- Microsoft Word and Excel
- Windows operating system
- Customer service excellence
- Outlook Express proficiency
- Data entry accuracy
- Scheduling coordination
- Collections management
- Phone reception skills
- Filing organization
- Insurance verification and authorization
- Transcription services
References
- Jesse Turk, 706-949-969
- Valerie Nace, 407-697-6396
- Nancy Dorsey, 706-809-4872
Administrative Skills
- Type 65 words per minute
- Word
- Excel
- Windows
- Customer Service
- Outlook Express
- Data Entry
- Scheduling
- Collections (copays, deductibles, etc.)
- Phone Reception
- Filing
- Insurance Verification/Authorization
- Transcription
Timeline
Patient Care Coordinator
Dalton Family Eye Care
07.2023 - Current
Sped para/Speech para
Habersham County Schools
12.2021 - 11.2023
Special Ed Paraproffesional
The Futures Program
07.2017 - 05.2021
Paraprofessional
White County Public schools
11.2016 - 01.2017
Secretary
Duval County Public Schools
09.2008 - 06.2016
Front office receptionist
Dr. Paul Shirley Knee Specialist
10.2007 - 09.2008
Patient Service Representative
Marietta Eye Clinic
06.2004 - 06.2006
Patient Service Representative
GI Diagnostics
01.2003 - 03.2004
Patient Service Representative
Wellstar North Cobb Pediatrics
09.2000 - 12.2002
Medical Assistant Diploma -
Chattahoochee Technical College
High School Diploma -
North Cobb High School