Quintesia Covington
Fairburn,GA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
The Family Health Centers Of GA, Inc.
11.2021 - 06.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Supported patients with necessary care during end-of-life phases by coordinating hospice care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Contact Investigator
Department Of Public Health And Human Services
04.2020 - 11.2021
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Contacted people exposed to individuals with COVID-19, assessed symptoms and referred for testing.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Notified and interviewed individuals to ascertain novel coronavirus exposure level.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
Dispatcher
Southeastrans
06.2017 - 03.2020
- Answers phones for Medicaid eligible requests for non-emergency discharges, ride requests, and dispatch estimated time of arrivals.
- Places orders in computer system.
Provides information for provider, along with projected service times.
Transfers calls to appropriate regional team members. - Identifies, researches, and resolves issues using the computer system.
Follows-up on customer inquires not immediately resolved. - Completes call logs and reports.
Organizes, plans, and optimizes daily trip route assignments in a cost effective and efficient manner - .Provides support to other company departments and offices regarding trip assignment. Ensures short and long range planning is performed to identify trips that require eligibility verification.
- Answers telephones, handles calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
- Follows company policies and procedures
Performs other duties as assigned.
Education
Licensed Practical Nurse - Nursing
South College
Knoxville, TNHigh School Diploma -
Langston Hughes High School
Fairburn,GA03.2014
Skills
- Educate Patients
- Patient Records Management
- Clerical and Filing Support
- Medical Services Administration
- Outbound Calling
- Scheduling
- Word Processing
- Critical Thinking Skills
- 65 WPM Typing Speed
- Nursing
- Medical Terminology
- Patient Care and Monitoring
- Attention to Detail
- Time Management
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
- Vital Statistics Documentation
Certification
- Licensed Practical Nursing
Timeline
Patient Care Coordinator
The Family Health Centers Of GA, Inc.
11.2021 - 06.2023
Contact Investigator
Department Of Public Health And Human Services
04.2020 - 11.2021
Dispatcher
Southeastrans
06.2017 - 03.2020
Licensed Practical Nurse - Nursing
South College
High School Diploma -
Langston Hughes High School
- Licensed Practical Nursing
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