Kelley Meyers
Medford,OR
Summary
Very personable and energetic Travel Agent offering more than 9 years of industry experience. Consistently delivers best client experiences that ends up bringing in repeat business and extremely satisfied customers. Strong ability to research local activities and attractions for the client resulting in the travelers having a wonderful and memorable travel experience. Really successful at handling customer services issues, receiving multiple letters of positive feedback regarding my genuine desire to quickly bring resolution to the traveler, and caring about their situation as if it were my own. I'm hardworking, dependable and truly love the hospitality industry.
Overview
10
10
years of professional experience
Work History
Travel Agent
Working Solutions
01.2016 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Asked open-ended questions to better ascertain client needs and determine best travel offerings.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted dedicated customer service and support by promptly following up with the customers and resolving their complaints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Travel Agent
Knox Travel
03.2013 - 01.2016
- Organized memorable and exquisite travel itineraries and vacations for high-level clients and business executives.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Provided outstanding customer service that created repeat customers and an excellent referral base.
Education
Travel And Tourism Certificate -
SST Travel School
Skills
- Plan Trips
- Locale Research
- Travel Destination Advice
- Travel Arrangements
- Client Relations
- Customer Inquiry and Response
- Client Loyalty and Retention
- Customer Referrals
- Credit Card Payments
Timeline
Travel Agent
Working Solutions
01.2016 - Current
Travel Agent
Knox Travel
03.2013 - 01.2016
Travel And Tourism Certificate -
SST Travel School
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