Kelley Moore

• Coordinate and manage complex patient scheduling activities in accordance with VHA national scheduling guidelines, ensuring Veterans receive timely and appropriate access to care.

• Provide efficient communication with Veterans, providers, and multidisciplinary healthcare teams to support seamless clinic operations and continuity of care.

• Deliver comprehensive patient support by assisting Veterans with appointment scheduling, cancellations, rescheduling, and navigation of VA healthcare services.

• Facilitate interprofessional coordinated care by collaborating with physicians, nurses, social workers, and administrative staff to address patient needs and resolve scheduling or care coordination issues.

• Maintain accurate documentation within electronic health record systems to ensure compliance with VHA policies and privacy regulations.

• Monitor clinic schedules and identify opportunities to improve access, reduce wait times, and maximize provider availability.

• Communicate effectively with Veterans via telephone, secure messaging, and in-person interactions while demonstrating professionalism and empathy.

• Process administrative tasks including appointment verification, consult tracking, and follow-up actions to support continuity of care.

• Safeguard sensitive Veteran information by adhering to federal privacy and confidentiality standards.

• Independently prioritize workload and manage multiple administrative responsibilities in a high-volume healthcare environment.

• Diverse roles and responsibilities at the two different locations within the organization.
• Daily use of computer for the acceptance of cash and checks and responsible for a balanced drawer at the end of the day.
• Managed and perfected the role of coffee caterer. Delivered and set up coffee nooks campus wide. Assisted in cost savings measures, mandated by Sodexo, to reduce the amount of coffee nooks.
• Planned, cooked and served execs at The Proving Grounds and The Lodge
• Collaborated with management in ordering supplies and maintaining revolving inventory

• Excelled in preparing entrees (hot and cold breakfasts’ and lunches) for the entire staff and approximately 800 students.
• Responsible for the daily cleanliness of the entire kitchen and eating area.
• Worked closely with other staff members and communicated daily with teachers, parents and students.
• Catered many different school functions and events, serving as many as 200 attendees. Participated in the organization of several different meal preparation programs including after-school clubs, the summer bus outreach program and caterings.
• Trained and proficient in the safe use of specialized equipment for the cleaning of the facility, cooking utensils and the machinery used in the kitchen.
• Professionally trained and experienced in all aspects of ordering, inventory and stocking, food preparation according to production menu sheet and daily duties. Also served as a member of the safety committee.