Ambresha Battle
Miami ,FL
Summary
Medical Support Assistant with proven leadership capabilities and extensive experience in managing high-volume clinical workflows within the VA Healthcare System. Expertise in onboarding new staff, supporting performance initiatives, and enhancing reporting processes. Recognized for delivering exceptional service to Veterans, fostering teamwork, and maintaining accountability. Proficient in communication and conflict resolution, dedicated to improving patient throughput and satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Support Assistant
Miami VA Medical Center
Miami, Florida
06.2022 - Current
- Delivered courteous and timely support to veterans, caregivers, and clinical staff across various care settings.
- Managed appointment scheduling, cancellations, consult tracking, and order verification per VA directives.
- Onboarding and training for new MSAs through workflow education and system navigation.
- Supported access-to-care initiatives by validating data, correcting errors, and reporting performance metrics.
- Coordinated patient throughput by preparing charts, monitoring wait times, and escalating delays.
- Ensured professional communication while upholding confidentiality and patient rights alongside Veteran satisfaction.
Administrative Intern
City of Miami NET Office
Miami, FL
08.2017 - 08.2018
- Supported city operations with the police administration and the Office of the Mayor staff.
- Assisted in developing productivity reports to identify workflow and service delays.
- Delivered customer service to public visitors and staff to promote positive city relations.
- Facilitated communication between departments to enhance workflow and project coordination.
Education
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06-2019
Associate of Science - Dental Assistant Studies
Lindsey Hopkins Technical College
Miami, FLSkills
- Veteran-centered service
- Training and support
- Scheduling accuracy
- Problem-solving and decision-making
- Effective communication
- Conflict resolution
- Administrative efficiency
- Adaptability and collaboration
Accomplishments
On-the-Spot Awards for leadership, workflow accuracy, and outstanding Veteran service. Recognition by Nurse Managers, peers, and interdisciplinary staff for strong work ethic, professionalism, and consistently going above and beyond to support clinic efficiency and Veteran care. Trusted to assist with high-priority scheduling issues and process improvements due to reliability and performance excellence
Timeline
Medical Support Assistant
Miami VA Medical Center
06.2022 - Current
Administrative Intern
City of Miami NET Office
08.2017 - 08.2018
High School Diploma -
Miami Northwestern Senior High School
Associate of Science - Dental Assistant Studies
Lindsey Hopkins Technical College