Kristal Dean
Cobden,IL
Summary
Dedicated Advanced Medical Support Assistant with 6 years of experience, including 4 years within the Department of Veterans Affairs. Demonstrates advanced knowledge in consult coordination, scheduling, and Community Care processes. Independently manages reviewing and verifying provider orders, linking consults to appointments, and resolving scheduling barriers to prevent delays or duplication of services. Proficient in CPRS/Vista, ISS, and consult tracking management. Recognized for strong attention to detail, accuracy, efficiency, and Veteran-Centered care.
Overview
2027
2027
years of professional experience
Work History
Advanced Medical Support Assistant
The Department of Veterans Affairs
Marion , IL
10.2022 - Current
- Serve as first point of contact, ensuring positive patient experiences and effective communication with interdisciplinary teams.
- Coordinate consults and scheduling for multiple specialty clinics (including surgery, urology, vascular, orthopedics, pulmonary, optometry, podiatry, tele-neurology, etc.).
- Manage high-volume scheduling, cancellations, and follow-ups to ensure timely access to care
- Track and process consults using CPRS, Vista, and other VA systems to support Non-VA Care Coordination.
- Review consults for accuracy, verify providers' orders, and link appointments appropriately to prevent delays or duplication.
- Perform patient follow-up for missed appointments and assist with rescheduling to maintain continuity of care.
- Collaborated with nurses and providers to resolve clinical concerns, improving scheduling and care coordination.
- Maintain accurate documentation and ensure timely completion of consult actions and results tracking
- Identify workflow inefficiencies and contribute to process improvements within clinic operations
- Participate in team huddles and communicate workload updates to support clinic efficiency.
- Ability to independently manage workload, prioritize tasks, and meet deadlines.
- Effective communication with patients, providers, and external partners.
Medical Assistant/Patient Registration Clerk
Marion Diagnostic Center
Marion , IL
2020 - 2024
- Collected and verified patient demographic, insurance, and billing information; ensured accurate data entry and charting.
- Performed patient registration, scheduling referrals, and follow-up coordination.
- Conducted vital signs, patient intake, and medical history documentation; prepared exam rooms.
- Administered medications and injections; performed phlebotomy and specimen collection (blood, urine, drug screens).
- Completed point-of-care testing and maintained quality control logs for lab accuracy.
- Managed lab orders, specimen handling, and coordination with reference labs.
- Utilization of Advanced MD EMR to manage patient records and documentation.
- Maintained inventory and ordered medical and office supplies.
- Ensured compliance with HIPAA, infection control, and workplace safety standards.
Education
Certificate - Phlebotomy License
Shawnee Community College
Ullin, IL01-2008
Certificate - Certified Nursing Assistant
Shawnee Community College
Ullin, IL05-2006
High School Diploma -
Cobden High School
Cobden, IL05-2006
Skills
- CPRS/Vista/Scheduling Systems
- Patient flow management
- Interdisciplinary Team Communication
- Time-Management in Fast-Paced Settings
- Customer Service & Veteran-Centered Care
Timeline
Advanced Medical Support Assistant
The Department of Veterans Affairs
10.2022 - Current
Medical Assistant/Patient Registration Clerk
Marion Diagnostic Center
2020 - 2024
Certificate - Phlebotomy License
Shawnee Community College
Certificate - Certified Nursing Assistant
Shawnee Community College
High School Diploma -
Cobden High School