Kelley Morgan
Riverside,CA
Summary
Dedicated and adaptable hospitality and caregiving professional with 25 years of experience in high-volume restaurants, guest service, banquets, private events, staff training, and team leadership. Certified Nursing Assistant (CNA) and former Substance Use Disorder (SUD) counselor experienced in mental health and addiction treatment and the delivery of attentive, person-centered care, including support with daily living activities and medication management. Recognized for compassionate service, effective communication, sound problem-solving, and the ability to foster trust and safety in fast-paced, diverse environments.
Overview
35
35
years of professional experience
Work History
Senior Caregiver
Private Residences
Southern California
01.2023 - Current
- Delivered one-on-one care to elderly women in their homes, assisting with mobility, meals, ADLs, appointments, and daily needs to promote independence and dignity.
- Fostered trusting relationships with clients and families through empathy, clear communication, and compassionate service.
- Provided compassionate support to clients, enhancing quality of life through personalized care plans.
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health conditions, reporting changes to families and healthcare professionals for timely interventions.
Head Waiter / Lead Server / Server Trainer
Multiple Restaurants
Southern California
01.1992 - 01.2022
- Built 25 years of front-of-house experience as a host, busser, server, cocktail server, banquet server, Head Waiter/Lead Server, and Server Trainer.
- Led opening and closing shifts, supported staff, resolved guest concerns, and trained new servers.
- Collaborated with managers, chefs, and service teams to enhance guest experiences through efficient service delivery.
- Led opening and closing shifts, supported staff, addressed guest concerns, and trained new servers to ensure smooth operations.
- Managed large parties, addressed guest requests promptly, and processed transactions accurately using Aloha POS.
- Gained diverse experience in various restaurant roles across multiple establishments.: El Gato Gordo, Upland (1992-1994); El Torito Grill, Fashion Island, Newport Beach (1995-1997); The Old Spaghetti Factory, Newport Beach (1995-1997); The Press, Claremont (1996-2000); 2010-2012); Cafe Allegro, La Verne (1999-2007); Wind & Sea Restaurant, Dana Point Harbor (2007-2010); Chase's Restaurant, La Verne (2017-2019); The Meat Cellar, Claremont (2019-2020); Eddie's Italian Eatery, Claremont (2021-2022).
Chemical Dependency Counselor
Aurora Charter Oak Behavioral Health Care
Covina, CA
01.2014 - 01.2017
- Assessed patient needs, developed tailored treatment plans, and coordinated admissions and discharges in collaboration with patients, families, and interdisciplinary team.
- Delivered individual and family counseling while ensuring accurate, confidential electronic documentation in EHR systems.
- Conducted comprehensive assessments to determine clients' needs and treatment goals.
- Developed individualized treatment plans to address substance use disorders effectively.
- Facilitated group therapy sessions, promoting peer support and recovery strategies.
Store Manager
Men's Wearhouse & Tux
Brea, CA
01.2011 - 01.2013
- Managed daily operations, coordinated staff scheduling for team of six, and led training to enhance sales and customer service.
- Turned a historically low-growth location into the highest sales-growth store in the region, earning Store Manager of the Year, 2012.
- Led daily store operations to ensure exceptional customer service and satisfaction.
- Trained and developed team members to enhance sales performance and product knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Education
Riverside County Food Handlers -
Certificate
08-2026
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Certified Home Health Aide
01-2024
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Certified Nursing Assistant
01-2024
CAADE - undefined
Certified Specialist in Alcohol and Drug Studies
01-2015
Associate of Science - Fashion Design
Chaffey College
01-2002
Skills
- Provide excellent Customer Service
- Compassionate & empathetic
- Patient assessment
- Activities of daily living
- Substance use evaluation
- Co-occurring disorders
- Facilitate group / individual counseling sessions
- Medication management
- Care coordination
- Emotional support
Timeline
Senior Caregiver
Private Residences
01.2023 - Current
Chemical Dependency Counselor
Aurora Charter Oak Behavioral Health Care
01.2014 - 01.2017
Store Manager
Men's Wearhouse & Tux
01.2011 - 01.2013
Head Waiter / Lead Server / Server Trainer
Multiple Restaurants
01.1992 - 01.2022
Associate of Science - Fashion Design
Chaffey College
CAADE - undefined
Certified Specialist in Alcohol and Drug Studies
undefined
Certified Nursing Assistant
undefined
Certified Home Health Aide
Riverside County Food Handlers -
Certificate