Kelley Noonan
Quincy,MA
Overview
26
26
years of professional experience
Work History
Bartender/Bar Manager
Vida Mexicana
Hingham, Massachusetts
10.2014 - 07.2023
- Greeted customers and provided excellent customer service
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Ensured proper sanitation of bar area, glassware, utensils, and equipment
- Processed payments accurately and efficiently with POS system
- Resolved customer complaints in a professional manner
- Organized storeroom inventory of supplies such as cups, napkins, straws
- Performed opening and closing duties including restocking supplies
- Adhered to state regulations regarding serving alcohol responsibly
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships
- Trained new bartenders on drink preparation and upselling techniques
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
Server
Salvatore's restaurant
Boston, Massachusetts
06.2013 - 10.2014
- Developed policies, procedures, and standards for server management and maintenance
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Took orders from customers accurately and in a timely manner
- Monitored dining room for cleanliness and proper set-up at all times
- Ensured that each guest was served courteously, quickly, and efficiently
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Greeted customers, answered questions and recommended specials to increase profits
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
Server/Bartender
Sauce Trattoria
South Boston, MA
12.2012 - 06.2014
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Prepared drinks according to standard recipes
Server
Amrheins Restaurant
South Boston, MA
03.1997 - 12.2012
- Greeted guests and provided menus
- Provided excellent customer service to ensure satisfaction
- Assisted in training new servers
- Monitored dining room for cleanliness and proper set-up at all times
- Delivered food orders promptly and courteously
- Ensured that each guest was served courteously, quickly, and efficiently
- Accurately recorded orders on cash register and point-of-sale system
- Stayed informed about daily specials, new menu items, promotions
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
Timeline
Bartender/Bar Manager
Vida Mexicana
10.2014 - 07.2023
Server
Salvatore's restaurant
06.2013 - 10.2014
Server/Bartender
Sauce Trattoria
12.2012 - 06.2014
Server
Amrheins Restaurant
03.1997 - 12.2012