Kelley Patterson
Orange Park, FL - US,FL
Summary
Accomplished Manager of Operations with a proven track record at American Freight Furniture and Mattress, enhancing customer satisfaction and streamlining operations. Expert in cross-functional coordination and employee relations, I've successfully mentored staff towards managerial roles, significantly boosting efficiency and compliance. Skilled in project planning and sales, my strategies foster organizational growth and profitability.
Overview
29
29
years of professional experience
Work History
Manager of Operations
American Freight Furniture and Mattress
04.2015 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
General Manager
Mercury Moon Bar & Grill
01.1996 - 04.2015
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
High School Diploma -
Interlachen High
Interlachen, FL05-1995
Skills
- Cross-functional coordination
- Delegation
- Employee relations and conflict resolution
- Project planning and development
- Policies and procedures implementation
- Sales background
- Customer relations specialist
Timeline
Manager of Operations
American Freight Furniture and Mattress
04.2015 - Current
General Manager
Mercury Moon Bar & Grill
01.1996 - 04.2015
High School Diploma -
Interlachen High
Similar Profiles
Malcolm TroupeMalcolm Troupe
Warehouse Worker at American Freight Furniture and MattressWarehouse Worker at American Freight Furniture and Mattress
Michael McCordMichael McCord
Warehouse Worker at American Freight Furniture and MattressWarehouse Worker at American Freight Furniture and Mattress
Gia MorrisGia Morris
Store Director at American Freight Furniture and MattressStore Director at American Freight Furniture and Mattress
Timothy FournierTimothy Fournier
Operations Key Holder at American Freight Furniture and MattressOperations Key Holder at American Freight Furniture and Mattress
Tami McCuenTami McCuen
Lead RN Weight Loss/ Hormonal Therapy Consultant at Vivo Health Solutions- Virtual Medical ClinicLead RN Weight Loss/ Hormonal Therapy Consultant at Vivo Health Solutions- Virtual Medical Clinic