Kelley Pempsell

2014-Current Physician Practice Coordinator

Practice Manger & Population Health Service Coordinator

• Assists in establishing a new foundation for advancing clinical delivery and quality outcomes through effective clinical software use
• Assists in the development of policies and procedures for the use of clinical informatics software and support end user accountability to those policies and procedures
• Incorporates change management principles to facilitate workflow and business process changes Ensuring the success and optimization of new or upgraded clinical informatics software
• Develops, distributes and implements training modules for new, current and upgraded clinical informatics software, including all education materials, training schedules, exercises and skills evaluations.
• Creates and administers training feedback tools; analyzes results, makes recommendations for training improvement/enhancement and integrated changes
• Gains an in-depth knowledge of clinical software, operational workflows and clinical informatics software data analysis and determines maximization of clinical software functionality to complement and improve workflow
• Trains managers, supervisors, physicians and staff to optimize the use of clinical informatics software
• Ensures new or upgraded clinical informatics software is used in a way to maintain patient confidentiality and privacy in accordance with HIPAA and all other regulatory agency requirements
• Creates and participates in system tests of projects and in the evaluations and follow up of systems previously implemented; Provides daily operational end user support, including system go live support.
• Prepares reports and makes presentations on studies covering system development and implementation, modifications, future activities and other relevant factor.
• Population Health Quality work related to all 4 primary care locations at ECMC.
• Utilizes data resource to establish benchmarks by insurance carriers and collaborates with external organization such as GLIN.
• Knowledge with Medicare, Medicaid, WellCare, IHA, Univera, Fidelis and Molina lines of business.
• PCMH accreditation for ECMC primary care clinics.
• Prepares and adjust staff work assignments to enure proper staff coverage and efficient patient care.
• Complies necessary documentation for reimbursement, billing purposes and credentialing.
• Collects and analyzes various data and makes recommendations based on the data.
• Performs a variety of clerical and secretarial functions of scheduling, prior authorizations maintaining inventory, ordering supplies, and time keeping.
• Developed workflow and process for training providers on COVID testing POD.
• Attends and participates in meetings, seminars and training sessions including written and oral reports.

2006-2014 LPN

• Experienced nursing duties at the Erie County Home, Terrace View long term care facility and 26 outpatient clinics at ECMC.
• Improved patient outcomes by administering medications/ vaccines, monitoring vital signs, and documenting relevant information.
• Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
• Administered controlled narcotics, inserted IVs, and performed catheterizations.