Kelley Pineda
Houston,TX
Summary
Highly motivated and detail-oriented banking professional with a proven track record at Wells Fargo Bank. Adept at managing diverse responsibilities, providing exceptional customer service, and resolving complex issues. Seeking a challenging role as a TM Activation Specialist III at Cadence Bank, leveraging strong organizational and project management skills to support Treasury Management products and services.
Overview
9
9
years of professional experience
Work History
Bank Teller
Wells Fargo
10.2018 - Current
- Managed cash line and drawer, ensuring precision in daily financial operations.
- Provided exceptional customer service, addressing inquiries and resolving banking needs promptly.
- Collaborated with cross-functional teams to address process questions and resolve complex issues.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Administrative Assistant
Mario’s Moving And Delivery Co
02.2016 - 02.2018
- Scheduled and verified appointments, showcasing strong organizational skills.
- Recorded sales and managed inventory, contributing to streamlined business operations.
- Provided exceptional customer service, assisting with resolutions and following up on inquiries.
- Applied bookkeeping skills to maintain financial records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Front End Coordinator
TJ Maxx
05.2015 - 02.2016
- Sold products and credit cards, consistently meeting store sales quotas.
- Handled customer inquiries, returns, and managed store inventory.
- Managed cashier line and drawers, demonstrating attention to detail.
- Engaged customers by offering to help find needed merchandise.
Education
High School Diploma -
Yes Prep
Houston, TX05.2015
Skills
- Financial Transactions
- Customer Relationship Management
- Asset Management
- Money Handling
- Adaptability
- Multitasking
- Time Management
Timeline
Bank Teller
Wells Fargo
10.2018 - Current
Administrative Assistant
Mario’s Moving And Delivery Co
02.2016 - 02.2018
Front End Coordinator
TJ Maxx
05.2015 - 02.2016
High School Diploma -
Yes Prep
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