Kelley Saucerman
Las Vegas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work History
Server
Cabo Wabo Cantina
Las Vegas
08.2017 - Current
- Provided exceptional customer service to enhance dining experiences at the cantina.
- Took customer orders and accurately entered them into the point-of-sale system.
- Prepared and served food and beverages following established safety and quality standards.
- Assisted in training new staff on service protocols and menu items.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Managed cash register transactions with accuracy during busy service periods.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Server
TGI Fridays
Tyler
07.2015 - 08.2017
- Provided exceptional customer service to enhance dining experiences at the cantina.
- Took customer orders and accurately entered them into the point-of-sale system.
- Prepared and served food and beverages following established safety and quality standards.
Server
Razzoo's Cajun Cafe
Tyler
01.2013 - 06.2015
- Provided exceptional customer service to enhance dining experiences at the cantina.
- Took customer orders and accurately entered them into the point-of-sale system.
- Prepared and served food and beverages following established safety and quality standards.
Education
Chapel Hill High School
Chapel Hill, TXSkills
- Point-of-sale operations
- Customer order accuracy
- Food safety compliance
- Cash handling procedures
- Menu knowledge
- Conflict resolution
- Effective communication
- Time management
- Service efficiency
- Strong work ethic
Timeline
Server
Cabo Wabo Cantina
08.2017 - Current
Server
TGI Fridays
07.2015 - 08.2017
Server
Razzoo's Cajun Cafe
01.2013 - 06.2015
Chapel Hill High School