Kelley Schatzel
Loveland,OH
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
20
20
years of professional experience
Work History
Practice Manager
Ohio Implants and Dentures
West Chester, OH
07.2025 - 02.2026
- Streamlined patient scheduling processes to enhance appointment efficiency.
- Implemented electronic health record systems for improved data management and accessibility.
- Coordinated staff training programs to elevate service quality and operational standards.
- Developed patient communication strategies to increase engagement and satisfaction levels.
- Analyzed workflow processes, identifying areas for improvement and implementing solutions.
- Monitored compliance with healthcare regulations, ensuring adherence across all practices.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
Practice Manager
Devin Bateman DMD, LLC
Milford, OH
11.2023 - 07.2025
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Revenue Cycle Consultant
EAssist Dental Solutions
Loveland, OH
01.2023 - 11.2023
- Identified management control weaknesses and provided value added suggestions for remediation.
- Developed and implemented corrective actions to bring business areas in line with standards.
- Diminished outstanding debts by analyzing accounts for issues.
- Reduced aging numbers by analyzing accounts and claim resubmission.
- Analyzed revenue cycle processes to identify inefficiencies and implement corrective measures.
- Collaborated with dental practices to optimize billing procedures and enhance cash flow management.
Business Manager
Marie Callen DMD-Dentistry For Kids
Cincinnati, OH
03.2015 - 01.2020
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
- Maintained clean credentials
- Increased production by 10%
Dental Assistant
Drs. Franklin, Plotnick & Carl
Cincinnati, OH
07.2008 - 03.2015
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Sterilized rooms and prepped equipment and instruments for 10+ procedures daily.
Receptionist/Administrative Assistant
Allen & O'Hara Education Properties
Cincinnati, OH
03.2007 - 02.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed all work orders.
- Created spreadsheets to implement organization and productivity.
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Receptionist/HR Assistant
KDM POP Solutions Group
Cincinnati, OH
02.2006 - 12.2006
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Managed over 50 calls per day
- Provided clerical support to company employees by copying, faxing and filing documents
- Kept reception area clean and neat to give visitors positive first impression
- Coordinated catering and set up conference rooms for corporate and client meetings
- Scheduled and confirmed appointments and meetings for senior management team
- Maintained confidentiality of information regarding clients and company
Education
No Degree - Real Estate
Davis College
12-2023
High School Diploma -
Lecanto High School
Lecanto, FL06-2004
Skills
- Sales and Marketing
- Sales Tracking
- Performance Monitoring and Evaluation
- Originality and Creativity
- Policy Implementation
- Staff Management
- Problem Anticipation and Resolution
- Special Promotions Planning
- Customer Retention
- Business Leadership
- Customer Service
- Financial Statement Review
Affiliations
AADOM Member Since 2018
Timeline
Practice Manager
Ohio Implants and Dentures
07.2025 - 02.2026
Practice Manager
Devin Bateman DMD, LLC
11.2023 - 07.2025
Revenue Cycle Consultant
EAssist Dental Solutions
01.2023 - 11.2023
Business Manager
Marie Callen DMD-Dentistry For Kids
03.2015 - 01.2020
Dental Assistant
Drs. Franklin, Plotnick & Carl
07.2008 - 03.2015
Receptionist/Administrative Assistant
Allen & O'Hara Education Properties
03.2007 - 02.2008
Receptionist/HR Assistant
KDM POP Solutions Group
02.2006 - 12.2006
No Degree - Real Estate
Davis College
High School Diploma -
Lecanto High School