Meredith DeSousa
Bloomington,MN
Summary
Knowledgeable Practice Manager with strong background in aesthetic medicine, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Practice Manager
OVME Medical Aesthetics
05.2024 - Current
- Doubled clinic revenue in first 90 days and tripled revenue within the first 6 months
- Doubled membership enrollment in first 6 months
- Dramatically increased nearly every KPI including ATV, Rebooking, Retention, EBITDA, Utilization, Retail revenue
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Boosted staff morale by offering constructive feedback and specific direction.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
Practice Support Specialist
Aesthetic Curator, LLC
06.2021 - Current
- Assist Doctors and Practitioners in opening and/or improving their Private Practices within Plastic Surgery and Cosmetic Medicine/MedSpa fields
- Locate and negotiate lease and terms
- Work with Architects and design firms to form buildout plan and interior design
- Set up CRM, EMR, Social Media, SEO, Blog Posts, Marketing Campaigns etc
- Hire, train and coach staff for customer service and sales optimization
- Research and select services, products and retail offerings to boost practice sales
- Sought continuing education opportunities to stay current with industry trends
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
Practice Manager
Elite Body Sculpture
05.2020 - 06.2021
- Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes
- Oversaw financial operations such as budgeting, billing, and collections
- Utilized data to analyze performance and identify areas for improvement
- Reported monthly productivity results to providers and staff
- Evaluated staff performance, providing feedback and taking corrective action when necessary
- Assisted staff in achieving goals and objectives via training and appropriate resources
- Conducted recruitment, hiring, and training of personnel
- Maximized sales opportunities, remaining focused on goals and expectations
- Met or exceeded sales objectives through client growth, supporting company revenue goals
- Engaged in sales call activities to prospective customers, exploring and presenting solutions
Medical Spa Manager
Life Time Fitness
05.2019 - 04.2020
- Supervised and provided guidance to staff members, motivating them to perform their best
- Hired talented spa staff with emphasis on patience and passion for customer satisfaction
- Tracked expenses to pay employees and vendors on time and uncover profit optimization opportunities
- Sold products, services, and memberships
- Recruited, interviewed, and hired employees
- Assessed employee performance and suggested ways to improve work
- Inventoried products and ordered new supplies
- Coordinated facility schedules to maximize usage and efficiency
- Developed and implemented marketing strategies
- Trained staff in use or sale of products, programs, or activities
- Established spa budgets and financial goals
- Performed accounting duties, such as recording daily cash flow, preparing bank deposits, and generating financial statements
- Scheduled staff and supervised scheduling
- Verified staff credentials, such as educational, and certification requirements
- Informed staff of job responsibilities, performance expectations, client service standards, and corporate policies and guidelines
Education
Esthetics In Esthiology -
The Aveda Institute
Associate In Arts (A.A.) - Business Management and Marketing
North Hennepin
05.2002
Skills
- Managing Practice Operations
- Managing Medical Practices
- Coaching and Mentoring
- Direct Sales
- CRM Software
- Business Development and Planning
- Profit and Revenue-Generating Strategies
- Consultative Selling
- Recruiting and Hiring
- Sales Strategy Development
- Patient Relations
- Staff management
- Employee performance
- Staff development
- Marketing
- Performance metrics
Certification
- Esthetician License
- Certified Laser Technician on Sciton Joule Certified since 2010 (including LHR, BBL, MicroLaser Peel & Profractional), Hydrafacial MD, SkinPen, Sculpsure, Pelleve, Exillis, Vanquish Venus Freeze, Venus Viva MiraDry, Ultherapy
- Medical Skincare Expert in Revision, Vivier, SkinCeuticals, Epionce and SkinMedica
Timeline
Practice Manager
OVME Medical Aesthetics
05.2024 - Current
Practice Support Specialist
Aesthetic Curator, LLC
06.2021 - Current
Practice Manager
Elite Body Sculpture
05.2020 - 06.2021
Medical Spa Manager
Life Time Fitness
05.2019 - 04.2020
Associate In Arts (A.A.) - Business Management and Marketing
North Hennepin
Esthetics In Esthiology -
The Aveda Institute
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