Kelley Seidenman
Lothian,MD
Summary
Reliable and accountable Assistant Manager demonstrating a high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout the sales experience. Possessing an exceptional work ethic and the desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Passionate about helping customers and creating a satisfying experience. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
19
19
years of professional experience
Work History
Assistant Parts Manager
Annapolis Nissan
Annapolis , MD
11.2020 - Current
- Managed inventory levels of parts and supplies, ensuring accuracy and availability for customer orders.
- Analyzed customer demand patterns to forecast future needs and placed orders accordingly.
- Developed, implemented, and managed supplier contracts to optimize cost savings.
- Coordinated with vendors to ensure timely delivery of parts and materials.
Logistics Manager
Harbor Freight Tools
Waldorf , MD
04.2019 - 11.2020
- Led and managed projects to support logistics efforts and plans.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Researched issues to address shipping errors and packaging mistakes.
- Reviewed profit and loss statements and metrics to identify trends and opportunities.
- Maintained high standards of internal and external customer service.
- Created and enforced policies and procedures for entire logistics team.
- Managed high-performing team of up to 10 workers to enhance quality and safety of internal freight systems.
- Developed strong rapport through effective client needs assessment and commitment to top satisfaction levels.
- Led all logistics operations, including shipping and receiving.
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Negotiated freight in alignment with specifications and needs and monitored compliance with budgets.
- Collaborated effectively in a cross-functional team-oriented environment.
Assistant Store Manager
Tractor Supply Co
Glen Burnie, MD
07.2018 - 04.2019
- Addressed customer issues to ensure swift and successful resolution.
- Replenished merchandise, welcomed customers, responded to questions and maintained the overall presentation of store.
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team.
- Ensured proper organization of the store, responded to customer complaints and answered questions in a timely and knowledgeable manner.
- Coached and developed store associates through formal and informal interactions.
- Assisted in the overall day-to-day operations of the store including continuous development of effective store associates to achieve desired sales and results.
- Led teams in the planning, implementation and execution of merchandising and operating initiatives.
Team Leader
Tractor Supply Co
Lothian, MD
11.2017 - 07.2018
- Developed open and professional relationships with team members, enabling improved and more effective issue resolution.
- Exchanged returned merchandise for customers quickly and efficiently.
- Interacted with customers and retail buyers to expedite orders.
- Maintained visually appealing and effective displays for the entire store.
- Recommended and helped customers select merchandise based on their needs.
Owner/Operator
Kelley's Critter Care Feb
Fort Irwin, California
01.2014 - 10.2017
- As the owner and operator of Kelley's Critter Care i was responsible for meeting with clients, caring for multiple animals at a time and ensuring the overall welfare of all animals under my care.
Private Nanny
Marrtino Family
Annapolis, MD
06.2010 - 12.2014
- Coordinated drop-off and pick-up times for 4 children according to school schedules and drove to multiple extracurricular commitments.
- Tutored and assisted with homework, monitored for completion and guided with cognitive problem-solving.
- Documented and communicated daily reports outlining each child's daily activities.
- Participated in home visits, parent meetings and developmental screenings.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Created and implemented a developmentally appropriate curriculum.
Veterinarian Technician
Ark Animal Hospital
Victorville, California
01.2013 - 01.2014
- My position at Ark Animal Hospital required me to spend long hours assisting with clients, surgeries, Doctors and administering medications to sick or injured animals that were in the care of the Hospital.
- Asked clients appropriate questions regarding their sick pets and documented all details regarding behavior, eating habits and any medications ingested.
- Organized the operating room ahead of procedures and provided assistance to veterinarians during surgeries.
- Ensured the safety of the animal and the veterinarian by effectively restraining pets during examinations and the administration of immunizations.
Farm Manager
Soft Landing Stables
Accokeek, Maryland
01.2007 - 04.2010
- As the Farm Manger of Soft Landing Stables I was required to clean stalls, feed and turn out horses, administer medications when required and ensure the over all heath of the animals in my care.
Cashier
Hatchers Supply
Huntingtown, MD
01.2006 - 02.2007
- As the Cashier at Hatcher Supply I communicated with customers, took orders for deliveries, and stocked shelves when needed.
Skills
- Issue resolution
- Verbal and written communication
- Merchandising
- Customer rapport
- Sales strategies
- Dedicated team player
- Flexible
- Detail-oriented
- Organized
- Inventory control procedures
- Cheerful and energetic
- Approachable
- Reliable and dependable
Timeline
Assistant Parts Manager
Annapolis Nissan
11.2020 - Current
Logistics Manager
Harbor Freight Tools
04.2019 - 11.2020
Assistant Store Manager
Tractor Supply Co
07.2018 - 04.2019
Team Leader
Tractor Supply Co
11.2017 - 07.2018
Owner/Operator
Kelley's Critter Care Feb
01.2014 - 10.2017
Veterinarian Technician
Ark Animal Hospital
01.2013 - 01.2014
Private Nanny
Marrtino Family
06.2010 - 12.2014
Farm Manager
Soft Landing Stables
01.2007 - 04.2010
Cashier
Hatchers Supply
01.2006 - 02.2007