Summary
Overview
Work History
Education
Skills
Timeline

Kelley Sheaffer

Shipt
Greenville,SC
31
years of professional experience

Dynamic retail professional with over twenty years at Macy’s, excelling in customer service and sales expertise. Proven track record of building a loyal clientele and enhancing product presentation. Skilled in shopping management and vendor engagement, demonstrating strong attention to detail and adaptability in fast-paced environments.

Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of product selection to enhance shopping experience.

Work History

Personal Shopper

6 Years 1 Month
Shipt | 09.2020 - Current

Over the past six years I have built a loyal clientele of more than 150 clients as a personal shopper. I shop for a variety of families of all ages around the Upstate.

Assistant Merchandising Manager

5 Years 1 Month
Macy’s | 06.2015 - 07.2020

I worked as a Merchandising Assistant Manager (ASM) for Macy’s in the women’s RTW (Ready-to-Wear) departments. As an ASM, I was responsible for merchandising and new product placement, setting and maintaining visual aspects daily, weekly, and monthly depending on vendor transition, trends, and holiday seasons. I also completed weekly markdowns, sale sets, and assisted in merchandise fulfillment.

Retail Sales Specialist

4 Years 2 Months
Macy’s | 04.2011 - 06.2015

As a sales specialist, I was responsible for maintaining vendor standards and merchandise presentation. I was also responsible for customer service in my assigned area of Better Sportswear.

Clinique Counter Manager

4 Years 8 Months
Macy’s | 03.2006 - 11.2010

As the Clinique Counter Manager, I was responsible for the day to day counter sales, operations, and other related business. I was responsible for leading and organizing promotional events. I worked with the assistant regional manager to order and maintain on hand product.

Assistant RTW Sales Manager

5 Years 2 Months
Macy’s | 01.2001 - 03.2006

As an ASM, I worked in multiple areas of the store over the years. The majority of the time I worked in the RTW (Ready to Wear) areas of Better Sportswear, Moderate Sportswear, Ladies Dresses and Suits, Juniors, Intimate Apparel, and Seasonal Merchandise (Coats and Swimwear). I also spent time in Cosmetics, Ladies Shoes, Accessories, and the Home Store areas. I had opening and store closing responsibilities, customer service relations, interviewing new associates and completing the hiring process, annual associate reviews, and implementation of disciplinary actions.

Sales Associate

5 Years 3 Months
Macy’s | 10.1995 - 01.2001

I originally started as a contingent weekend sales associate in Moderate Sportswear while in high school. Once I started college, I worked part time as a night and weekend sales associate in Intimate Apparel, Ladies Dresses and Suits, and Seasonal Merchandise. After college graduation, I accepted another position in the store as an ASM in early 2001.

Education

Bachelor of Science - Marketing

Clemson University | Clemson, SC | 12.2000

Skills

Customer service and relations
Attention to detail and accuracy
Planning and organization skills
Product knowledge
Sales expertise
Accurate money handling
Verbal and written communication
Shopping management
Vendor engagement
Opening and closing procedures
Point of sale operation
Teamwork
Problem-solving abilities
Reliability
Adaptability and flexibility
Self motivation

Timeline

Personal Shopper

Shipt
09.2020 - CurrentRead More

Assistant Merchandising Manager

Macy’s
06.2015 - 07.2020Read More

Retail Sales Specialist

Macy’s
04.2011 - 06.2015Read More

Clinique Counter Manager

Macy’s
03.2006 - 11.2010Read More

Assistant RTW Sales Manager

Macy’s
01.2001 - 03.2006Read More

Sales Associate

Macy’s
10.1995 - 01.2001Read More

Clemson University

Bachelor of Science from Marketing
Read More
Kelley Sheaffer