Kelley Sorenson
Newnan,GA
Summary
Client-driven and result oriented project manager with 37 years of experience with an impressive record of achievements in account management, administrative support and leadership. Successfully manage high-volume workloads in rapidly changing environments while expertly assisting clients using exceptional communication and organizational skills.
Overview
37
37
years of professional experience
Work History
Group Planner
Carlson Wagonlit
10.2017 - Current
- Provide end-to-end meeting planning and related program delivery elements.
- Manage 10 customers with as many as 30 programs simultaneously ranging in size up to 6,600 people.
- Responsible for financial and contract management identifying ancillary revenue sources and cost savings while maintaining budget.
- Institute Communication program to update stakeholders in processes and program updates.
- Established an organization system by creating an invitation / registration procedure; authored standardized risk assessment guidelines to determine insurance needs; organized file structure for One Drive to implement consistency.
- Communication liaison between company executives and middle management.
Group Travel Supervisor
Uniglobe Travel Partners
10.2006 - 09.2017
- Corporate account manager for Chick-fil-A a $27 million account.
- Supervised staff of 6 employees by overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Negotiated contracts, managed vendors and delivered client's expected results.
- Assessed, implemented and developed a planning agenda in Excel to ensure consistent staff communication, project status and cost which delivered efficiency with clients.
Office Manager
Boehm Travel Companies
02.1989 - 04.2006
- Hired, managed and mentored a staff of 3 to operate a satellite office.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Travel Account Manager
American Express Travel
01.1987 - 04.1989
- Basic business knowledge and customer service skills necessary to succeed in the business world.
Education
Certification - Certified Meeting Planner
University of Georgia
Athens, GA06.2013
Vocational Degree - Travel And Tourism
Advanced Career Training
12.1986
Skills
- Leadership- Manages a team of 6 individuals; possesses ability to guide individual to reach a goal
- Problem Solving- Crisis Management 24/7; capable of quick and effective solutions for problem resolution
- Teamwork- successful in a team environment, with emphasis on collaboration to complete tasks
- Organization- Creates methodical plans, spreadsheets and lists with attention to detail; plans and prioritizes to achieve goals
Timeline
Group Planner
Carlson Wagonlit
10.2017 - Current
Group Travel Supervisor
Uniglobe Travel Partners
10.2006 - 09.2017
Office Manager
Boehm Travel Companies
02.1989 - 04.2006
Travel Account Manager
American Express Travel
01.1987 - 04.1989
Certification - Certified Meeting Planner
University of Georgia
Vocational Degree - Travel And Tourism
Advanced Career Training
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