Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative

Kelley Wilshire

Puyallup,WA

Summary

Motivated customer service representative with extensive experience in problem-solving and critical thinking. Known for resolving customer issues and providing informed recommendations. Ready to contribute to improved customer satisfaction and operational efficiency.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Kohls Department Store
Puyallup, WA
10.2015 - 02.2020
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Assisted customers in locating merchandise, enhancing overall shopping experience and satisfaction.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Maintained knowledge of promotions and product features to provide informed recommendations to customers.

Barista/ Safety Manager

Bigfoot
Puyallup, WA
05.2005 - 11.2008
  • Prepared high-quality beverages following established recipes and standards.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new baristas on equipment operation and beverage preparation techniques.

Education

High School Diploma -

Christa McAuliffe Academy
Yakima, WA
06.1995

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Interests

  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings

Timeline

Customer Service Representative

Kohls Department Store
10.2015 - 02.2020

Barista/ Safety Manager

Bigfoot
05.2005 - 11.2008

High School Diploma -

Christa McAuliffe Academy
Kelley Wilshire