Kelley Young
Monroe,NC,North Carolina
Overview
2027
2027
years of professional experience
Work History
Catering Staff Member
Wtvd News Station
Durham, NC
09.2000 - Current
- Assisted in setup and breakdown of catering events, ensuring efficient workflow.
- Maintained cleanliness and organization of food preparation areas to meet health standards.
- Delivered exceptional customer service, addressing guest inquiries and needs promptly.
- Collaborated with team members to coordinate meal service during high-volume events.
- Supported inventory management by tracking supplies and assisting with ordering processes.
- Prepared food items according to recipes, ensuring quality and presentation standards were met.
- Implemented feedback processes for continuous improvement in service delivery at events.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Increased efficiency by assisting in equipment setup, breakdown, and maintenance during events.
- Demonstrated flexibility in handling diverse catering needs, from small gatherings to large corporate events.
- Enhanced customer satisfaction by providing exceptional catering services at various events.
- Promoted a positive work environment through effective teamwork and collaboration among staff members.
- Supported successful events by setting up venue spaces according to client specifications.
- Proactively resolved customer concerns or issues, maintaining a high level of client satisfaction.
- Achieved safe food handling practices by following all necessary guidelines and procedures.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Improved operational efficiency through effective communication with kitchen staff and event coordinators.
- Cleaned and organized kitchen stations to promote team efficiency.
- Ensured timely food preparation and delivery for seamless event execution.
- Oversaw catering orders to verify accuracy and completeness.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Inspected catering equipment and utensils regularly to manage wear and tear.
- Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cleaned and organized kitchen, dining and service areas.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Portioned and wrapped food to place directly on plates for service to patrons.
Baker
Self Employed Web
Creedmoor, NC
2019 - 2026
- Managed inventory of ingredients and supplies, ensuring freshness and availability for daily production.
- Executed daily baking operations, maintaining high standards of quality and consistency in products.
- Trained new bakers on techniques and safety procedures to ensure operational efficiency.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
- Increased customer satisfaction with friendly and efficient service.
- Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
- Achieved significant reduction in customer wait times by optimizing workflow and baking schedules.
Cheer Coach
Bethesda Elementary School
Durham, NC
04.1986 - 04.1996
- Developed and executed training programs to enhance cheerleading techniques and teamwork.
- Organized practice schedules, ensuring optimal use of time and resources for all participants.
- Promoted positive team dynamics through conflict resolution and motivational strategies.
- Evaluated individual performance, providing constructive feedback to improve skills and confidence.
- Coordinated participation in local competitions, managing logistics and team preparation.
- Implemented safety protocols during practices to ensure a secure environment for all athletes.
- Mentored junior coaches, sharing best practices for effective coaching and athlete development.
- Assisted in the selection of appropriate uniforms, music, and choreography for optimal presentation during performances and competitions.
- Established a positive team culture that encouraged camaraderie and sportsmanship among athletes.
- Boosted team morale with effective communication and motivational tactics.
- Led team-building exercises at practices to foster unity among athletes from diverse backgrounds.
- Monitored athlete progress by regularly assessing performance metrics, adjusting training plans accordingly for maximum effectiveness.
- Maintained open lines of communication with parents regarding athlete progress, expectations, and any concerns or issues that arose throughout the season.
- Managed scheduling and logistics for all practices, competitions, and performances, ensuring smooth operations.
- Developed athletes'' skills through personalized training plans, resulting in improved competition results.
- Organized successful fundraising events to support the cheerleading program''s financial needs.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Promoted stretching, mobility work, and proper form to help athletes safely build strength.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Prepared athletes for special competitions and tournaments.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Checked squad member uniform, attitude and form before all events.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Collaborated with boosters to coordinate pep rallies and other events.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
- Offered constructive feedback to clients to help reach goals.
- Facilitated group coaching sessions and provided individual coaching support.
- Researched latest industry trends and developments to keep abreast of best practices.
Snack Bar Operator
Johhnie B Goods
Durham, NC
04.1986 - 04.1992
- Operated snack bar equipment efficiently to deliver quality service.
- Maintained cleanliness and organization of snack bar area for optimal customer experience.
- Assisted customers with menu selections and ensured timely order fulfillment.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Collaborated with team members to streamline service processes and enhance workflow.
- Implemented safety protocols to ensure compliance with health regulations in food handling.
- Trained new staff on operating procedures and customer service standards effectively.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Established a welcoming atmosphere for customers by maintaining the cleanliness of the snack bar area.
- Contributed to overall business success by providing valuable input on menu planning, pricing strategies, promotions activities.
- Managed financial transactions accurately, resulting in balanced cash registers at the end of each shift.
- Ensured food quality and safety standards were consistently met by adhering to all relevant regulations and procedures.
- Attracted new customers by developing an appealing menu that catered to diverse tastes and dietary preferences.
- Addressed customer inquiries or complaints promptly, fostering loyalty through exceptional customer service experiences.
- Assisted in the hiring, training, and performance evaluation of snack bar staff to build a strong team committed to delivering exceptional customer experiences.
- Cultivated strong relationships with staff members through open communication channels, fostering a positive work environment for all team members involved in running the snack-bar efficiently.
- Enhanced customer satisfaction by providing prompt and courteous service at the snack bar.
- Boosted employee morale and performance through regular training, feedback, and recognition initiatives.
- Used cash register to tender change and process cash and credit card payments.
- Consistently provided friendly service to promote better customer engagement.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Responded to customer complaints to help resolve issues.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Communicated stand offerings and answered guest questions regarding orders.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
- Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.
- Prepped food items for later use to save staff time during busy hours.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Promptly handled all guest concerns, questions, and complaints to boost customer service ratings Number%.
- Prepared food orders within Number-minute period.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Reconciled receipt totals with cash and credit payments to address shortages with staff members.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
Master of Arts - Culinary/baking
Auguste Escoffier School of Culinary Arts
Boulder, CO09-2020
Cosmetology -
Arnolds Beauty College
Durham, NC09-1990
High School Diploma -
Northern High School
Durham, NC06-1986
Timeline
Catering Staff Member
Wtvd News Station
09.2000 - Current
Cheer Coach
Bethesda Elementary School
04.1986 - 04.1996
Snack Bar Operator
Johhnie B Goods
04.1986 - 04.1992
Baker
Self Employed Web
2019 - 2026
Master of Arts - Culinary/baking
Auguste Escoffier School of Culinary Arts
Cosmetology -
Arnolds Beauty College
High School Diploma -
Northern High School