Kelley M. Smith
Gainesville,GA
Summary
Dynamic leader with extensive experience in practice and financial management in medical office settings. Excellent research, time management, observation and problem-solving skills. Highly organized dependable professional with proven customer service and great communication skills in a variety of multi-specialty clinics. Ability to handle multiple priorities at once with minimal supervision. Upbeat, positive attitude with a history of producing quality results. Excelled in optimizing workflows and enhancing patient satisfaction through effective staff training and strategic budget oversight. Skilled in Electronic Health Records and critical thinking, successfully boosting efficiency and staff performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Regional Finance
07.2025 - Current
- Assist the branch manager in learning finance business.
- Uses knowledge to present loan solutions to current and potential customers that help them achieve their financial goals.
- Process loan product applications and close loans.
- Assist in developing marketing strategies to increase branch's loan portfolio and enhance profitability.
- Signs checks for loans, branch expenses and money remittances.
- Report, manage and maintain delinquencies
- Receive, track and post all payments
- Processes mail.
- Ensures proper open and close procedures completed daily for branch.
Certified Optometric Technician
America's Best Eyewear and Eyecare
10.2024 - Current
- Assist Optometrists and Opticians.
- Prepare patients for eye exams, taking patient history, measuring visual acuity, and taking prescription readings.
- Perform diagnostic tests like tonometry, visual field testing, and retinal imaging under the supervision of an optometrist.
- Educate patients about proper eye care, including contact lens care and maintenance, and how to use eyeglasses and other vision aids.
- Maintain accurate patient records, update electronic health records, and manage inventory of supplies and contact lenses.
- Establish strong customer relationships through excellent service, keeping customers informed about the status of their orders, including any updates or delays, answering questions, and addressing their concerns.
- Assist optometrists with more advanced procedures, such as retinal imaging and visual field testing.
- Clean and maintain equipment and instruments in treatment rooms.
- Assist with scheduling appointments, handling insurance forms, sales and other administrative tasks.
- Sell, fit, and dispense eyewear to patients.
- Perform minor repairs on broken or damaged glasses.
Practice Manager II
University Hospital Of Augusta
10.2014 - 10.2022
- Managed daily practice operations for 200+ patients. Coordinated with 19+ providers to optimize appointment schedules and maximize daily patient flow, patient records management and billing functions.
- Supervised a team of over 60 office personnel. Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Streamlined registration and coding processes, increasing overall effieciency by 20%.
- Addressed and remedied all patient or team member issues. Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Succecssfully led the implentation of a new EHR system across the practice, which enhanced patient care and staff efficiency.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Boosted staff morale by offering constructive feedback, specific direction, and employee incentives.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice's mission and values.
- Trained interns and newly hired team members on office procedures and computer system.
- Oversaw accounting, budgeting, financial reporting, and any variances. Accurately prepared ad hoc reports for Director and Physicans.
- Managed a yearly budget of over $12M, consistently staying within 3% of monthly projected expenses.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements. Ordered all office supplies and kept check on inventory levels.
- Reduced operational expenses by negotiating vendor contracts and managed supply chain effectively, saving the practice 10% in operational costs.
- Implemented new electronic health record system (EPIC), leading to increased efficiency in patient data management.
- Established policies regarding patient rights and responsibilities, and drug treatment plans; safeguarding all confidential information.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Covered phone triage, nurse refill lines, drug screenings, and front desk as needed.
- Provider re-credentialing, re-enrollments and renewals.
- Maintained time and payroll information in Kronos.
Financial Counselor
Augusta Back and Neuroscience
01.2012 - 10.2014
- Cultivated a positive, non-judgmental environment for 50+ patients per week to openly discuss their financial challenges and concerns about upcoming medical procedures and past due accounts.
- Streamlined counseling processes by implementing efficient record-keeping systems and communication tools.
- Obtained pre-certifications for diagnostic tests and procedures for over 50 procedures per day. Verified insurance, patient benefits, and out of pocket responsibility and effectively communicated with patient.
- Set up payment plans, handled deposits on procedures/surgeries and provided patient with any billing information.
- Found outside funding available for the patient if applicable; ex: (Project Access, Indigent Care, Medicaid, etc).
- Demonstrated advanced knowledge of insurance, billing and registration functions.
- Worked monthly bad debt, accounts receivable and collection accounts for over 100 patients.
- Co-led a billing optimization project that decreased claim denials by 18% and expedited reimbursements.
- Answered visitors’ complaints and inquiries; listened, calmed and assisted irate patients with concerns.
Education
Master Of Science - Developmental Psychology-Child & Adolescent
Capella University
Minneapolis, MN2012
Bachelor Of Arts - Psychology
Limestone College
Gaffney, SC2008
Associate Of Arts And Sciences - Health And Human Services
Aiken Technical College
Graniteville, SC2004
Certificate Of Technical Studies - Gerontology
Aiken Technical College
Graniteville, SC2004
Certificate Of Technical Studies - Social Services
Aiken Technical College
Graniteville, SC2004
Skills
- Leadership
- Organizational
- Communication
- Financial
- Teamwork
- Problem-Solving & Process Improvement
- Staff Management & Development
- Workflow Planning
Certification
Certified Ophthalmic Technician II
Resident Agent
Timeline
Assistant Store Manager
Regional Finance
07.2025 - Current
Certified Optometric Technician
America's Best Eyewear and Eyecare
10.2024 - Current
Practice Manager II
University Hospital Of Augusta
10.2014 - 10.2022
Financial Counselor
Augusta Back and Neuroscience
01.2012 - 10.2014
Master Of Science - Developmental Psychology-Child & Adolescent
Capella University
Bachelor Of Arts - Psychology
Limestone College
Associate Of Arts And Sciences - Health And Human Services
Aiken Technical College
Certificate Of Technical Studies - Gerontology
Aiken Technical College
Certificate Of Technical Studies - Social Services
Aiken Technical College