Kelli Addington
Laguna Beach,CA
Summary
Results-driven hospitality and event management professional with over 10 years of experience in high-end client relations and strategic operations. Proven track record in developing and executing successful VIP engagement strategies, enhancing guest experiences, and driving revenue growth in luxury environments. Highly skilled in building and maintaining long-term relationships with high-value clientele, with a focus on delivering exceptional service and creating memorable experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
AvantStay
03.2022 - Current
- Lead the Western US operations for a luxury vacation rental company, focusing on optimizing guest experiences and enhancing VIP services
- Strategically identify and cultivate relationships with high-value clients, implementing personalized engagement strategies to drive loyalty and satisfaction
- Analyze data to inform decision-making and improve the onboarding process for VIP guests, ensuring seamless experiences
Regional Operations Director
TurnKey Vacation Rentals
03.2018 - 03.2022
- Oversaw the management of high-end vacation rental properties, enhancing guest satisfaction and retention through tailored services and exclusive events
- Developed and executed initiatives to attract and engage VIP clients, resulting in significant revenue growth and high occupancy rates
General Manager
Monarch Beach Resort
06.2016 - 03.2018
- Directed operations for the exclusive Private Monarch Beach Club, creating exceptional experiences for high-value members and guests
- Collaborated with key stakeholders to design and implement VIP events that fostered engagement and loyalty among top-tier clientele
Food and Beverage Director / General Manager
KemperSports Management
10.2008 - 07.2015
- Managed diverse events, including weddings, corporate functions, golf tournaments, and fundraisers prioritizing the creation of memorable experiences for high-value guests
- Leveraged strong interpersonal skills to build lasting relationships with clients and enhance their overall satisfaction and loyalty
Education
Saddleback College
Skills
- VIP Client Relationship Management
- Event Planning and Execution
- Strategic Operations and Analysis
- Team Leadership and Development
- Data-Driven Decision Making
- Excellent Communication Skills
Certification
Par Club Recipient (six years), 02/09 to 02/15, Exceeding revenue and budget goals.
Awards
- Leader of the Quarter, 10/16
- Talent Plus Achievement, 07/16
- Leader of the Year, 04/20
- HERO of the month, multiple 2022-2023
- HERO of the Year, 12/23
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Regional Director of Operations
AvantStay
03.2022 - Current
Regional Operations Director
TurnKey Vacation Rentals
03.2018 - 03.2022
General Manager
Monarch Beach Resort
06.2016 - 03.2018
Food and Beverage Director / General Manager
KemperSports Management
10.2008 - 07.2015
Saddleback College
Par Club Recipient (six years), 02/09 to 02/15, Exceeding revenue and budget goals.
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