Kelli Besse
Lowell,IN
Summary
Dedicated office administrator with over 10 years of experience in office management and customer service. Known for problem-solving abilities and effective communication, consistently enhancing client relationships and ensuring smooth office operations.
Overview
13
13
years of professional experience
Work History
Office Administrator
Caliber Collision
Crown Point, IN
07.2015 - Current
- Managed daily office operations to enhance workflow and maintain efficiency.
- Coordinated schedules and appointments for team members and clients to optimize time management.
- Maintained accurate records of customer interactions and service requests.
- Handled incoming communications, directing inquiries to appropriate personnel.
- Organized office supplies inventory, ensuring timely availability to meet staff needs.
- Supported onboarding processes for new employees through training coordination.
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed invoices on a timely basis according to established procedures.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Developed strong relationships with clients through excellent customer service skills.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Childcare Assistant Teacher
Good Shepherd Daycare
Merrillville, Indiana
07.2013 - 07.2015
- Assisted in creating engaging lesson plans tailored to children's developmental needs.
- Supervised daily activities and ensured a safe learning environment for all children.
- Collaborated with parents to provide updates on children's progress and needs.
- Facilitated group activities that promoted social skills and teamwork among children.
- Maintained cleanliness and organization of classroom materials and learning spaces.
- Encouraged positive behavior through guidance and reinforcement techniques daily.
- Maintained a clean and organized classroom environment that was conducive to learning.
- Organized daily classroom routines, including snack time, story time, and outdoor playtime.
- Monitored the safety of children at all times while they were playing or engaging in activities.
- Read books aloud to groups of children or individually as requested by Lead Teacher.
- Assisted with potty training when needed.
- Encouraged positive interactions between students through group projects and activities.
- Provided guidance to children on appropriate behavior during class activities.
- Supervised playgrounds and other recreational areas to ensure safety of the children at all times.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Introduced learning activities and imaginative play to teach children to explore.
- Sparked creativity and imagination by helping children discover new things each day.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
- Implemented hands-on, play-based strategies for experiential learning.
- Prepared educational materials and resources that support curriculum objectives.
- Assisted children with daily routines, including toileting, feeding, and nap times.
Education
High School Diploma -
Thorton Fractional South
Lansing, IL06-2003
Skills
- Office administration
- Office management
- Administrative support
- Invoice processing
- Office inventory management
- Inventory management
- Scheduling
- Scheduling appointments
- File organization
- File maintenance
- Customer service
- Customer engagement
- Inbound phone call handling
- Telephone reception
- Time tracking
- Scanning and copying
- Office supply management
- Team collaboration
- Attention to detail
- Effective communication
- Verbal communication
- Problem solving
- CRM management
- Equipment maintenance
Timeline
Office Administrator
Caliber Collision
07.2015 - Current
Childcare Assistant Teacher
Good Shepherd Daycare
07.2013 - 07.2015
High School Diploma -
Thorton Fractional South