Kelli Bimbo
Atlanta,GA
Summary
Hardworking and dedicated customer service professional with extensive experience ,Expert at resolving account and service concerns for customer. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and making sure the company is a huge success.
Overview
15
15
years of professional experience
Work History
Call Center Representative
The Kelli Bimbo Experience
10.2018 - Current
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Resolved concerns with products or services to help with retention and drive sales.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Scheduled appointment calls to follow up with customers.
Administrative Specialist
James Law Firm LLc
Birmingham, AL
02.2014 - 08.2018
- Maintained files, records and chronologies of entry activities.
- Searched, extracted and interpreted information to determine correct input procedure.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
Sales Clerk
Jordan & Associates
04.2013 - 11.2019
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma -
Clay Chalkville High School
Alabama 05.2014
Skills
- Exceptional Customer Service Skills
- Professional Telephone Voice
- Inbound and outbound call handling
- Typing 70 wpm
- Proficient in Microsoft Office
- Oral and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Saved the company the most money by identifying redundancies in the data entry system and recommending consolidations.
- Resolved product issue through consumer testing.
Timeline
Call Center Representative
The Kelli Bimbo Experience
10.2018 - Current
Administrative Specialist
James Law Firm LLc
02.2014 - 08.2018
Sales Clerk
Jordan & Associates
04.2013 - 11.2019
High School Diploma -
Clay Chalkville High School