Gail Henneke
La Grange ,Tx
Summary
A seasoned and dependable customer service professional with a demonstrated history of successfully addressing challenges and enhancing the overall corporate reputation. Excels in collaborative team settings as well as autonomously. Recognized for active listening, prompt and effective issue resolution, and the establishment of robust professional connections. Committed to adhering to company protocols and devoted to acquiring and maintaining steadfast customer loyalty.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Parobek Plumbing and Air
02.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Attended telephone skills and program information training sessions to boost aptitude.
Hairstylist • Salon Manager
Reve Hair Salon
07.2011 - Current
- Efficiently managed day-to-day salon operations, overseeing a team of stylists
- Proficient in handling bookings and managing calendars with a keen eye for detail and organizational finesse
- Over a decade of experience managing front desk operations.
Server
JayDeez Sports Grill and Bar
01.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Connections Lead • Beer & Wine Lead
H.E.B.
03.2020 - 11.2022
Education
La Grange High School
La Grange, TexasLicensed in Cosmetology -
Skills
- Salon Management
- Event Planning
- Efficient Booking
- Calendar Management
- Front Desk
- Customer Service Enthusiast
- Possesses exceptional people skills, adept at building rapport and establishing meaningful connections with clients and colleagues A decade-plus expertise in providing exceptional customer service, resolving issues promptly and ensuring customer satisfaction Proven to ability to drive sales through effective communication, product knowledge, and a customer-centric approach
- Customer Support
- Problem-solving skills
- Data Entry
- Customer Service
- Inbound phone calls
Quote
Do what you do so well that they will want to see it again and bring their friends. - Walt Disney
Street
La Grange
Leadership Experience
Actively involved in the community, demonstrating a commitment to making a positive impact beyond the workplace. Recognized for a strong work ethic, consistently delivering high-quality results, and maintaining reliability in all tasks and responsibilities.
City
Texas
References
Available Upon Request
Timeline
Call Center Representative
Parobek Plumbing and Air
02.2024 - Current
Server
JayDeez Sports Grill and Bar
01.2023 - 01.2024
Connections Lead • Beer & Wine Lead
H.E.B.
03.2020 - 11.2022
Hairstylist • Salon Manager
Reve Hair Salon
07.2011 - Current
La Grange High School