Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kelli Botts

Oologah

Summary

Dedicated customer service representative with a strong focus on clear communication and problem-solving. Expertise in educating clients and resolving inquiries to enhance customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Lincare
Festus, MO
01.2023 - 06.2025
  • Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
  • Collaborated with drivers for, delivery and maintenance of DME equipment and supplies.
  • Educated clients on product features. Assisted with troubleshooting equipment issues. Processed orders for oxygen and necessary supplies.

Customer Service Representative

Alorica
Tulsa, OK
01.2012 - 08.2022
  • Facilitated resolution of customer inquiries regarding healthcare services and benefits.
  • Collaborated with healthcare providers to ensure accurate information dissemination to patients.

Education

High School Diploma -

Oologah High School
Oologah, OK

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Empathy display
  • Problem-solving
  • Multitasking and organization
  • Clear communication
  • Telephone etiquette

Timeline

Customer Service Representative

Lincare
01.2023 - 06.2025

Customer Service Representative

Alorica
01.2012 - 08.2022

High School Diploma -

Oologah High School
Kelli Botts