Kelli Boyt
Norwalk,CA
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Summary
20 years of combined experience in the Information Technology field exploring opportunities to lead Network & Systems Administration operations while providing strategic problem-solving at an established company interested in advancing their IT operation objectives.
Overview
24
24
years of professional experience
Work History
Helpdesk Operations Lead
Goop, Inc.
07.2022 - 09.2024
- Escalation management, serving as the point of escalation for complex technical issues. Additionally providing support for executive and C-Suite level high priority incidents, ensuring swift resolutions and minimal impact on operations company wide.
- Streamlined the company onboarding & off boarding process, including improvement in the overall new hire welcome experience.
- Maintenance for JIRA ticketing system, ensuring all user requests are properly logged, tracked, and resolved. Emphasizing an adherence to SLAs, focusing on reducing downtime and improving the end-user experience.
- Process Improvement, Identified and implemented improvements in support processes, documentation and workflows.
IT Engineer
Oak View Group
12.2019 - 07.2022
- Execute all new hire user system configurations, deployment and onboarding.
- Manage email filtering, firewall systems and the implementation of end-user protective software to mitigate network intrusion and malicious phishing/malware attacks.
- Coordinated the reopening of the office post-pandemic, including a relocation to a new office space and managing all staff return.
- Supported a global, company-wide migration from the G-Suite platform to Microsoft Exchange and Office365.
Sr Help Desk Analyst/Systems Administrator
Luther Burbank Savings
10.2016 - 12.2019
- Managed all third party and in-house proprietary secure banking desktop applications.
- Oversaw user access controls, Active directory accounts, Exchange server account administration, printer, laptop and PC support, ShoreTel VOIP management.
- Coordinated and managed company video teleconference meetings between office locations.
UX Design/Project Manager
DustBucket Technology LLC
08.2014 - 01.2016
- Manager for mobile application design, user interface, and production.
- Supervision of development team, project progression, to include resolution of day-to-day issues with incompatibility issues and UI features and implementation.
Sr IT Network Analyst/VSAT Engineer
DynCorp International/Proactive Communications
03.2011 - 08.2014
- Set up, configured and installed Cisco Networking devices through the Cisco IOS CLI and small to large Local Area Networks (LAN), Wide Area Networks (WAN), to include Wireless Networks and 2.4m and 3.8m VSAT TDMA/SCPC KU/C band terminals for “Bare-base” locations, new Forward Operating Bases, and Combat Outposts.
- Utilized network monitoring tools such as Plixer Scrutinizer and Spice Works to monitor, manage and enforce network security policies to include bandwidth usage standards ensuring network efficiency.
IT Consultant - Various Support Roles
Jenner&Block/ Raytheon/ Chevron/ Northrop Grumman
10.2005 - 01.2011
- Managed Video Teleconferencing Center [VTC], between the Chicago, D.C. and New York offices. Supported software & hardware computer related issues, ranging from VPN to wireless access, desktop applications, software deployments and network connectivity issues within Windows XP, Vista, and Windows 7 environments.
- Optimized equipment use and supervised all maintenance efforts to ensure all assets were reliable, accurate, and as efficient as possible.
- Handled all functions related to the tracking and management of over $1M in material including the monitoring of material moved to and from multiple site locations and the reconciling of the inventory tracking database.
- Provided operational systems support during business transition from single building to corporate campus for 2,000+ users, resolving issues ranging from Tier I to Tier II.
IT Systems Administrator - Various Support Roles
United States Air Force
09.2000 - 07.2005
- Provided administration and management of classified and all other information in an Exchange/Active Directory architecture environment.
- Identified, analyzed and resolved all hardware and software issues, as well as administration including configuration, monitoring systems, backup and security.
- Participated in several efficiency and enhancement upgrades, including acting as Project Manager for the enterprise-wide Microsoft Exchange system upgrade effort.
- Successfully developed, implemented and provided ongoing maintenance of the Exchange infrastructure back end, as well as extensive configuration of multiple X400, HTTP, MTA, IDAP, and POP3 connections. Demonstrated strong project management skills in providing connectivity, equipment, software and technical support for 8,000 users through remote administration, by phone and onsite.
Education
Technical Certification - Information Technology
IT Certification - Information Technology
- Professional Development:
- Certification: Managing & Maintaining a Microsoft Windows Server Environment
- Certification: Installing, Configuring & Administering MS Windows Environment
IT Certification - Information Technology
- Professional Development:
- Certification: Enterprise Messaging Administrator on Exchange
- Certification: Enterprise Desktop Administration on Windows
- Certification: Microsoft Exchange Server Configuration
- Certification: Windows Configuration
Professional Development:
- Microsoft Certified IT Professional
- Microsoft Certified Technology Specialist
- Microsoft Certified Professional
No Degree - Communications / Information Technology
- Relevant Coursework:
- Windows, Enterprise Desktop Administration
- Configuring, Microsoft Exchange Server
- Designing and Deploying Messaging
Solutions with Microsoft Exchange Server
Professional Development:
- Microsoft Certified IT Professional
- Microsoft Certified Technology Specialist
- Microsoft Certified Professional
No Degree - Information Technology
Skills
- Windows Server 2016x
- Azure Active Directory
- Legacy MS Exchange
- Office 365 Enterprise
- MS Teams / Sharepoint
- AWS VPN
- Zendesk
- WordPress Administration
- Cisco VPN
- Adobe Creative Cloud
- Apple Business Manager
- Mondaycom
- Google Workspace
- Fortinet Security
- Atlassian/Jira Applications
- Apple Configurator
- Windows 11
- TeamViewer Remote Tools
- Android OS Mobile Support
- GoTo Assist Remote Tools
- Slack Administration
- SpiceWorks
- Genetec Security Systems
- IOS & macOS Devices
- MS Entra/Identity
- Cisco / Polycom Phones
- Kandji MDM
- Extron Device Mgmt
- Cisco Meraki Dashboard
- MikroTik Routerboard SXT
- MacOSx
- Motivational attitude
- Operational efficiency
- Workforce management
- Scheduling coordination
Certification
Certification:Managing & Maintaining a Microsoft Windows Server Environment
Certification:Installing, Configuring & Administering MS Windows Environment
Certification:Enterprise Messaging Administrator on Exchange
Certification:Enterprise Desktop Administration on Windows
Certification:Microsoft Exchange Server Configuration
Certification:Windows Configuration
Microsoft Certified IT Professional
Microsoft Certified Technology Specialist
Microsoft Certified Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Work-life balanceTeam Building / Company RetreatsPaid sick leavePaid time offWork from home optionHealthcare benefits401k match4-day work weekCompany CultureFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingCareer advancementTimeline
Helpdesk Operations Lead - Goop, Inc.
07.2022 - 09.2024
IT Engineer - Oak View Group
12.2019 - 07.2022
Sr Help Desk Analyst/Systems Administrator - Luther Burbank Savings
10.2016 - 12.2019
UX Design/Project Manager - DustBucket Technology LLC
08.2014 - 01.2016
Sr IT Network Analyst/VSAT Engineer - DynCorp International/Proactive Communications
03.2011 - 08.2014
IT Consultant - Various Support Roles - Jenner&Block/ Raytheon/ Chevron/ Northrop Grumman
10.2005 - 01.2011
IT Systems Administrator - Various Support Roles - United States Air Force
09.2000 - 07.2005
USAF Technical Training - Technical Certification, Information Technology
Community College of The Air Force - IT Certification, Information Technology
New Horizons Computer Learning Center - IT Certification, Information Technology
El Camino College - No Degree, Communications / Information Technology
Long Beach City College - No Degree, Information Technology
Similar Profiles
Wendy ValdezWendy Valdez
Senior Associate of Customer Experience & Operations at GoopSenior Associate of Customer Experience & Operations at Goop
Bina Njovu-AdamsBina Njovu-Adams
Keyholder at GoopKeyholder at Goop
Jéssica Dos Santos CazassaJéssica Dos Santos Cazassa
Analista Fiscal/Tributário at GOOP DISTRIDUIDORA AUTOMOTIVA LTDAAnalista Fiscal/Tributário at GOOP DISTRIDUIDORA AUTOMOTIVA LTDA
Lakisha RodriguezLakisha Rodriguez
Diagnostic Medical Sonographer at College Medical CenterDiagnostic Medical Sonographer at College Medical Center
Gael AnayaGael Anaya
English Tutor at Independent WorkEnglish Tutor at Independent Work