Kelli Boyt

– Served as the primary IT point-of-contact for a 250–300 person org, managing all Tier 1–3 support, executive/C-Suite escalations, and day-to-day operations, effectively running full helpdesk ops alongside the IT Director.
– Maintained a 90–95% daily ticket close rate against a volume of 20–30 tickets/day, consistently minimizing backlog and business disruption.
– Overhauled the company's onboarding/offboarding process end-to-end, improving the new hire experience and reducing access provisioning errors across M365, Okta, and core SaaS platforms.
– Rebuilt the system inventory and asset tracking program from the ground up, improving accountability by 75–80% and recovering thousands of dollars in previously untracked or lost equipment.
– Owned full A/V support and production operations for company webinars, all-hands meetings, product launches, and special events, a function not typically expected at this role level.
– Administered Jira Service Management including queue triage, SLA configuration, reporting, and KB/SOP documentation, reducing repeat incidents through improved self-service resources.
– Managed security systems and physical access control (Genetec), ensuring facility-level access aligned with onboarding/offboarding workflows.

– Oversaw all helpdesk operations, inventory management, and onboarding/offboarding processes for an organization that scaled from 150–200 users to 5,000+ through acquisitions including the merger with Spectra.
– Led and mentored a team of 2 technicians, establishing workflows and escalation paths that maintained quality and consistency through rapid org growth.
– Maintained a 75–80% daily ticket close rate while simultaneously managing infrastructure-level responsibilities across a rapidly expanding user base.
– Served as Project Lead for the company-wide migration from Google Workspace (G-Suite) to Microsoft Exchange / Office 365 managing cutover coordination, end-user communication, and post-migration stabilization.
– Managed new hire endpoint provisioning, software deployment standardization, and identity management across M365 and related systems.
– Supported email security and endpoint protection initiatives including phishing mitigation, firewall coordination, and protective tooling deployment.

– Administered Active Directory, Exchange, and ShoreTel VoIP for a regulated banking environment — handling join/move/leave changes with precision and urgency.
– Provided Tier 1–3 support for proprietary and third-party banking desktop applications, resolving business-critical incidents with minimal downtime.
– Managed multi-site AV/conferencing infrastructure and coordinated vendor support to ensure reliable connectivity across locations.
– Maintained endpoint fleet including laptops, printers, and workstations across multiple office sites.

– Built and maintained LAN/WAN/Wi-Fi and VSAT satellite networks for remote forward operating bases and combat outposts in active conflict zones.
– Served as sole IT administrator for a Band 5 site, responsible for all network, VoIP, routing/switching, and end-user support operations independently.
– Provided Tier 1–2 support for 1,800+ end users across hardware, software, and network issues via structured service desk ticketing.
– Configured Cisco routing and switching infrastructure via CLI; monitored network performance and enforced security policies using Scrutinizer and SpiceWorks.

– Delivered enterprise desktop and network support across defense, energy, legal, and aerospace sectors — supporting user bases ranging from 600 to 2,000+.
– Managed high-value asset tracking and inventory control for $750K+ in equipment at Northrop Grumman, including multi-site hardware refresh planning and reconciliation.
– Led VTC center operations at Jenner & Block across Chicago, D.C., and New York offices.
– Coordinated company-wide OS migration (Win 2000 to XP) and hardware refresh programs, managing imaging, configuration, and deployment logistics.

– Progressed through four distinct IT roles including Help Desk Tech, Exchange/App Services Admin, Network Systems Admin, and Exchange/DMS Administrator.
– Administered Exchange/Active Directory environments supporting 8,000 users, managing backup, security, and enterprise upgrade projects.
– Acted as Project Manager for enterprise-wide Microsoft Office Suite rollout — coordinating deployment across a large, multi-unit installation.
– Held SECRET security clearance throughout service; NACI clearance obtained post-service (March 2011).