Nick Beacom
Omaha,NE
Summary
Dynamic IT and client support associate with over 22 years at Lozier Corporation, showcasing unparalleled customer service and troubleshooting acumen. Excelled in supporting 2000+ employees, achieving top-tier service levels through multitasking and broad technical skills in IT. Proven leader in robotics coaching, securing multiple championships, blending problem-solving with strong organizational prowess.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Computer Operations-I.T. Helpdesk-Client Support
Lozier Corporation
08.2002 - 08.2024
- Strong proven customer service and troubleshooting skills over the last 22+ years.
- Supported over 2000 employees throughout multiple offsite locations.
- Able to multitask while maintaining near perfect service levels.
- Broad technical ability in most areas of I.T.
- Excellent verbal/written communication, both in person and over the phone.
Assistant Robotics Coach (Vex)
Benson High School, Morton Middle School.
09.2011 - 04.2018
- Assisted multiple robotics teams to dozens of event wins, 4 state championships and a top 4 finish at the Vex Robotics World Championships.
Web Designer
Self Employed
01.2004 - 01.2010
- Designed multiple web pages for businesses in the Omaha area using graphic design skills, photography and Flash. Offered small businesses and non-profits websites for excellent value.
Education
Associate of Applied Science - Mechanical Design Technology
Metropolitan Community College
Omaha, NE04.2024
Skills
- Strong Organization
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Multitasking
IT related experience
- Desktop/Laptop hardware
- Software installation and configuration
- Network monitoring/troubleshooting
- Active Directory
- WSUS
- W95-W11
- Windows NT server/up to current
- Raspberry Pi
- VEEAM
- Backup Exec
- Data Protector
- MS Office
- O365
- Flash
- Mainframe-VSE
- Solarwinds
- HP Openview
- Lansweeper
- JiraConfluence
- Box
- Zoom
- GoToAssist
- Acrobat
- Intune
- Okta
Mechanical Design (Drafting) related skills
- Autodesk Inventor
- Solidworks
- Creo
- FDM 3d printing
- Cura
- Repetier
- Slic3r
Certification
All certificates below issued by Metropolitan Community College.
I.T. Generalist
Mechanical Design Technology
Computer-Aided Design
Computer-Aided Drafting
Computer-Aided Manufacturing Design
Timeline
Assistant Robotics Coach (Vex)
Benson High School, Morton Middle School.
09.2011 - 04.2018
Web Designer
Self Employed
01.2004 - 01.2010
Computer Operations-I.T. Helpdesk-Client Support
Lozier Corporation
08.2002 - 08.2024
Associate of Applied Science - Mechanical Design Technology
Metropolitan Community College
All certificates below issued by Metropolitan Community College.
I.T. Generalist
Mechanical Design Technology
Computer-Aided Design
Computer-Aided Drafting
Computer-Aided Manufacturing Design
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