Matyson Vail
Manhattan,KS
Summary
Dedicated laboratory professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Client and Customer Support
MAWD Pathology
04.2023 - Current
- Identify and resolve client issues, utilizing available resources and escalating when necessary. Respond promptly and accurately to customer inquiries via phone, email, and chat
- Communicated with clients regarding account services, statements, and balances.
Laboratory Client Services Solutions
Kansas Sate Veterinary Diagnostic Laboratory
06.2022 - 04.2023
- Collaborated with medical and clinical personnel to coordinate and implement client services.
- Identified opportunities for process improvements, leading to more efficient client services operations.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Laboratory Assistant Lead
Cytocheck Laboratory
11.2016 - 06.2022
- Oversaw items in inventory and reordered before supplies diminished.
- Participated in lab meetings and project presentations.
- Trained and supervised junior technicians in laboratory protocols.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
Education
Bachelor of Science - Homeland Security
Wichita State University
Wichita, KS12.2022
Skills
- Team Leadership
- Organizational Skills
- Problem-Solving
- Process Improvement
- Strong Organization
- Teamwork and Collaboration
Timeline
Client and Customer Support
MAWD Pathology
04.2023 - Current
Laboratory Client Services Solutions
Kansas Sate Veterinary Diagnostic Laboratory
06.2022 - 04.2023
Laboratory Assistant Lead
Cytocheck Laboratory
11.2016 - 06.2022
Bachelor of Science - Homeland Security
Wichita State University
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