Bria Thomas
Charlotte,NC
Summary
An organized and dependable experienced Medical Administrative Specialist with a 2-year record of successful record keeping, providing excellent customer service and communications, proficiency with Kronos and Epic software systems, and other cross-functional tasks. Focuses on maximizing employee performance, team productivity and quality assurance with effective training programs. Working directly with department managers and directors to create a seamless work environment for staff. Looking to leverage overall 3 years of Medical Administration , Marketing/Sales and Customer Service support to take on a dynamic role within Healthcare Administration.
Overview
4
4
years of professional experience
Work History
Donor and Client Support Specialist
American Red Cross
12.2024 - Current
- Managed client interactions, providing effective solutions to inquiries and issues in a timely manner.
- Oversaw simultaneous task management, ensuring adherence to deadlines while maintaining quality standards.
- Oversaw donor database management, ensuring accurate and current information for enhanced communication strategies.
- Utilized various software programs to ensure precise data recording and tracking.
- Assist coordinating the daily operations, including biologic product deviation notifications and addressing concerns, to ensure tasks are completed accurately and in a timely manner
- Maintained accurate records of customer interactions and communicated essential information to improve client relations.
- Evaluated records and risk assessment information for preliminary donor eligibility.
- Ensured integrity of donor records through systematic data entry and thorough documentation practices.
- Collaborated with cross-functional departments to ensure information accuracy and uphold blood supply safety standards.
Medical Administrative Specialist
Riverside Regional Medical Center
02.2023 - 08.2024
- Improves patient care by efficiently coordinating and assigning nursing staff to appropriate units.
- Effectively communicates with managers, charge nurses, and department managers regarding scheduling and potential adjustments.
- Manages a high volume of 30-60 incoming calls with professionalism, directing inquiries to appropriate departments for prompt resolution.
- Maintains strict compliance with HIPAA regulations in handling sensitive patient information, safeguarding confidentiality at all times.
- Utilizes critical thinking to coordinate work schedules, ensuring adequate staffing for each shift to meet system wide-goals.
- Train new administrative staff on office procedures, ensuring consistent performance standards across the team.
- Generates, manages, and updates master schedules, and making adjustments based on census fluctuations.
- Monitored reception area, greeted guests and escorted individuals to office locations.
Cashier
Designer Shoe Warehouse
09.2021 - 02.2023
- Manages inventory levels effectively, reducing stock shortages and minimizing wastage.
- Adapts quickly to new technologies implemented at 3 POS systems, ensuring seamless transition periods for both staff and customers.
- Ensures compliance with company policies and procedures while processing transactions efficiently.
- Manages 3 drawers accurately, ensuring all transactions balanced at end of day.
- Maintains up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Mentors new employees on cashier duties and best practices, improving overall staff performance.
- Resolves customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Seventy-First High School
Fayetteville, NC05-2019
Skills
- Strong Organization
- Kronos TimeKeeping
- EPIC
- Workday
- Customer Relations
- Data Entry
- Staff Coordination
- Document and records management
- Teamwork and collaboration
- Policies and procedures adherence
Timeline
Donor and Client Support Specialist
American Red Cross
12.2024 - Current
Medical Administrative Specialist
Riverside Regional Medical Center
02.2023 - 08.2024
Cashier
Designer Shoe Warehouse
09.2021 - 02.2023
High School Diploma -
Seventy-First High School