Dynamic professional with a proven track record at Boba Tea Time, excelling in team leadership and cash handling. Recognized for enhancing service quality and driving sales through effective training and customer feedback analysis. Detail-oriented and dedicated, adept at multitasking in fast-paced environments while maintaining high standards of service.
Work History
Server
10 Months
Tosu Ramen and Sushi | 10.2025 - 08.2026
Delivered exceptional customer service in fast-paced dining environment.
Assisted in menu recommendations to enhance guest experience and satisfaction.
Maintained cleanliness and organization of dining area to ensure compliance with health standards.
Collaborated with kitchen staff to coordinate timely food preparation and delivery.
Trained new servers on restaurant procedures and customer service protocols.
Monitored inventory levels, assisting in stock management and ordering processes.
Handled cash transactions accurately, ensuring proper financial reporting at end of shifts.
Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
General Manager and Barista
5 Years
Boba Tea Time | 10.2020 - 10.2025
Oversaw daily operations, ensuring high-quality service and product consistency.
Developed and implemented staff training programs to enhance team performance.
Managed inventory levels, optimizing supply chain efficiency and reducing waste.
Analyzed customer feedback to drive menu improvements and service enhancements.
Coordinated marketing initiatives, increasing brand visibility within the local community.
In charge of all money coming in and out of the business.
Taking orders and making drinks as a barista and training others.
Fostered a positive work environment, promoting teamwork and employee engagement initiatives.
Developed and implemented strategies to increase sales and profitability.
Assembly Line Worker
6 Years 2 Months
Nic Industries | 08.2014 - 10.2020
• Accurately placed correct color and number of rubber plugs into a full sized kit for powder coating.
•Completed amount of kits requested by the day they were needed.
•Did inventory to make sure i always had enough of everything i needed to complete the task.