Melody Wong~Jones

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Participated in the CARBONE dining experience during the entire Formula 1 Event 2023 on South Beach!

Over five days, I underwent first-class training, mastering the art of eloquence and hospitality, to serve the Elite.

From meticulously setting up tables to perfect plate and glass placements, expert napkin folding, and seamless glass pouring and handling,

I honed skills to provide elite service throughout the event. An unforgettable experience at the intersection of luxury and precision.

• Enhanced student flexibility and strength by incorporating diverse yoga styles.
• Promoted mindfulness and stress reduction through the integration of meditation techniques.
• Improved client fitness levels by developing personalized workout plans and monitoring progress.
• Expanded knowledge of industry trends by attending workshops and conferences, then applying new techniques to client programs.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.

• Taught servers to memorize menu ingredients and provide information on preparation methods.
• Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Used internal software to process reservations, check-ins and check-outs.
• Answered customer telephone calls promptly and appropriately handled needs.
• Answered multi-line phone system and enthusiastically greeted callers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Explained menu items and suggested appropriate options for food allergy concerns.