Kelli Burton Bartko
North Olmsted
Summary
Dynamic professional with extensive experience at Cuyahoga County Fiscal Office, excelling in title processing and customer satisfaction. Proven ability to enhance workflow efficiency and resolve complex issues through strong problem-solving and attention to detail. Skilled in cash handling and staff supervision, fostering teamwork and collaboration to achieve organizational goals.
Overview
17
17
years of professional experience
Work History
Title Clerk
Cuyahoga County Fiscal Office
North Olmsted, OH
09.2024 - Current
- Processed vehicle titles efficiently, ensuring compliance with state regulations.
- Managed documentation for title transfers, maintaining accuracy in records and preventing errors.
- Collaborated with customers to resolve title-related inquiries, enhancing overall satisfaction and service quality.
- Assisted in training new staff on title processing procedures, promoting consistency in workflows.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Collected taxes and fees, submitted payments and issued receipts.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Accelerated processing times for titles, establishing productive relationships with BMV offices, dealerships and other external agencies.
Clerk/Assistant Manager
BMV
North Olmsted, OH
05.2020 - 04.2024
- Processed transactions accurately and efficiently, ensuring compliance with BMV regulations.
- Collaborated with team members to improve workflow efficiency.
- Trained new clerks on operational procedures and customer service best practices to ensure consistency.
- Monitored inventory levels of forms and supplies, coordinating timely reorders as needed.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, answering all BMV related questions
- Coordinated team schedules to optimize workflow and service delivery.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Probation Officer/Treatment Coordinator
Cuyahoga County Common Pleas Court
Cleveland, OH
02.2010 - 03.2020
- Reviewed probationer compliance with court orders and treatment plans on regular basis.
- Partnered with community resources to support rehabilitation services for individuals on probation.
- Tracked behavior changes through interviews and home visits to support adherence to probation terms.
- Wrote detailed reports for court review summarizing case updates and suggested actions.
- Followed legal statutes, policies, and procedures to maintain compliance.
- Completed risk and needs assessments to assign appropriate supervision levels.
- Built productive relationships with local law enforcement agencies to improve information sharing and cooperation.
- Worked with treatment providers to support timely delivery of services for probationers and improve outcomes.
- Delivered evidence-based intervention programs to support positive behavior change among probationers.
- Helped develop departmental policies and procedures to improve effectiveness in supervising offenders under community supervision.
- Coordinated with law enforcement, social service agencies, and mental health providers on case management needs.
Education
Bachelor of Arts - Justice Studies
Kent State University
Kent, OH12-2009
Skills
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Conflict resolution
- Reliable and responsible
- Honest and dependable
- Customer satisfaction
- Peer relationships
- Multitasking Abilities
- Attention to detail
- Excellent communication
- Creative thinking
- Staff supervision
- Active listening
- Teamwork
- Problem-solving abilities
- Reliability
- Cash handling and management
Timeline
Title Clerk
Cuyahoga County Fiscal Office
09.2024 - Current
Clerk/Assistant Manager
BMV
05.2020 - 04.2024
Probation Officer/Treatment Coordinator
Cuyahoga County Common Pleas Court
02.2010 - 03.2020
Bachelor of Arts - Justice Studies
Kent State University