Kelli Cassler
Wernersville,PA
Summary
Professional Automotive Service Writer with 10 + years of experience working at dealership repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Technician
Bayer
02.2025 - Current
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Managed the packaging and labeling of products in a fast-paced warehouse environment
- Implemented quality control measures to minimize errors and improve customer satisfaction
- Utilized computer systems to generate shipping labels, packing slips, and other necessary documentation
USPS Mail Carrier
USPS (United States Postal Service)
02.2023 - 09.2024
- Processed and sorted daily provisions of mail for delivery
- Utilized GPS navigation systems to plan the most efficient delivery routes
- Managed a high volume of deliveries on a daily basis, consistently meeting or exceeding delivery targets
Business Owner
CBC Motorworks
08.2013 - 02.2024
- Founded and operated a successful business for 13 years, overseeing all aspects of operations
- Applied powder coating to various metal surfaces using electrostatic spray guns
- Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
- Maintained accurate records of all customer interactions, service history, and repairs performed in the ProDemand system
- Recommended necessary repairs and maintenance based on thorough inspections, ensuring customer safety and satisfaction
- Assisted customers in selecting the right vehicle based on their needs, preferences, and budget constraints
- Managed all aspects of the sales process from initial contact through delivery of vehicles ensuring customer satisfaction at every stage
Education
High school diploma -
Wilson High School
West Lawn, PA12.2006
Skills
- Customer service expertise
- Preventive maintenance expertise
- Automotive service
- Cash handling
- Forklift operator
- Customer relationship management (10 years)
- Experienced driver
- Manufacturing
- Service writing (10 years)
- Mechanical knowledge
- Automotive sales (5 years)
- Skilled in powder coating application
- Organizational skills
- Effective time management
- Automotive diagnostics
- Communication skills (10 years)
- Upselling
- Retail sales
- Inventory control
- Communicating with clients
- Appointment scheduling
- Effective leadership
- Auto estimating
- Empathy and patience
Certification
- Pallet Jack Certification
- Forklift Certification
Salespersons license
Automotive salespersons license
Timeline
Associate Technician
Bayer
02.2025 - Current
USPS Mail Carrier
USPS (United States Postal Service)
02.2023 - 09.2024
Business Owner
CBC Motorworks
08.2013 - 02.2024
High school diploma -
Wilson High School
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