Kelli Christensen
Gulfport
Summary
Dynamic Optometric Technician with proven expertise at Global Care Optometry in operating advanced optometric equipment and managing insurance processing. Recognized for enhancing patient flow and satisfaction through effective appointment scheduling and exceptional customer service. Skilled in pre-testing procedures and committed to maintaining high standards of patient care and safety.
Overview
3
3
years of professional experience
Work History
Optometric Technician
Global Care Optometry
10.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
Optometric Technician
Eyeglass World
09.2022 - 10.2024
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
Education
Higdchool Diploma - Highschool
Riverview Highscool
Sarasota, FL08.1991
Skills
- Appointment scheduling
- Retinal photography
- Insurance billing
- Insurance processing
- Optometric equipment operation
- Pre-testing procedures
- Payment collection
- Paperwork management
Timeline
Optometric Technician
Global Care Optometry
10.2024 - Current
Optometric Technician
Eyeglass World
09.2022 - 10.2024
Higdchool Diploma - Highschool
Riverview Highscool
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