Kelli Dicks
Chepachet,RI
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at Liveops/Nike through empathy and professionalism. Skilled in both customer service and medical transcription, I bring a unique blend of active listening and fast typing speed, ensuring accuracy and efficiency in all tasks. My work has consistently improved client retention and record precision. Professional transcription expert prepared for this role with strong skills in accuracy, speed, and active listening. Proven ability to collaborate effectively with teams and adapt to changing needs while consistently delivering high-quality results. Reliable, focused, and skilled in maintaining confidentiality and managing multiple tasks efficiently.
Overview
26
26
years of professional experience
Work History
Customer Service Rep
Liveops/Nike
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Freelance Writer
Self-employed
04.2007 - 06.2023
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Used SEO for increased traffic.
- Created blogs, articles and YouTube scripts.
- Organized material to research and complete writing tasks.
Ophthalmatic Tech/Medical Transcriptionist
Dr Andersen and Associates
04.2016 - 03.2020
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Transcribed and edited physician reports from dictation.
Optometric Tech/Medical Transcriptionist
Vision Associates
08.1998 - 04.2016
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Accurately documented medical dictation to record patient care records.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Reviewed documentation for compliance with requirements and accuracy of information.
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
Education
Associate of Science - Medical Assisting
Sawyer School
Woonsocket, RI06-1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Professional telephone demeanor
- Microsoft Outlook
- Fast Typing Speed
- Meeting Deadlines Consistently
- Strong grammar knowledge
- Proofreading proficiency
- Familiarity with Transcription Software
Timeline
Customer Service Rep
Liveops/Nike
06.2023 - Current
Ophthalmatic Tech/Medical Transcriptionist
Dr Andersen and Associates
04.2016 - 03.2020
Freelance Writer
Self-employed
04.2007 - 06.2023
Optometric Tech/Medical Transcriptionist
Vision Associates
08.1998 - 04.2016
Associate of Science - Medical Assisting
Sawyer School
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