Kelli Durgan
Fresno,CA
Summary
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Overview
7
7
years of professional experience
Work History
Caregiver
IHSS Fresno County
Fresno, California
01.2022 - 11.2025
- Assisted clients with daily living activities and personal hygiene.
- Provided companionship and emotional support to clients during visits.
- Trained new caregivers on best practices and care protocols at IHSS Fresno County.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Reported concerns to nurse supervisor to promote optimal care.
- Accompanied clients to social events such as movies or plays.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Educated families about available resources for home health care services in the local community.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Built strong and trusting rapport with clients and loved ones.
- Organized oral medications for clients following dosage and schedule requirements.
- Recorded client status progress and challenges in logbooks and reports.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Provided transportation for clients to their medical appointments. and social outings.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
- Partnered with registered nurses and physiotherapists to provide care to patients.
- Instructed family members on how to provide bedside care.
- Contributed to case reviews of client status and progress.
- Consulted with client care team to continually update care plans.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Improved patient outlook and daily living through compassionate care.
Laundry, dry cleaning and alterations
Self-employeed
Fresno, California
03.2019 - 08.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted testing of software and systems to ensure quality and reliability.
Skills
- Personal assistance
- Medication organization
- Mobility support
- Safety evaluations
References
References available upon request.
Timeline
Caregiver
IHSS Fresno County
01.2022 - 11.2025
Laundry, dry cleaning and alterations
Self-employeed
03.2019 - 08.2025