Kelli Hancock
Seattle,WA
Summary
Highly adaptable Certified Medical Assistant with 20 years of diverse healthcare experience in high-volume multi-specialty clinics.
Excited to begin a career as a MA-C in Washington, dedicated to fostering compassionate and empathetic healthcare for community members.
Overview
6
6
years of professional experience
Work History
Site Operations Coordinator
Rebelx Partners
Seattle, WA
09.2025 - 02.2026
- Conducted daily site walkthroughs to ensure compliance with health, safety, and fire codes.
- Coordinated maintenance requests and prepared units for client intake, ensuring readiness for new residents.
- Monitored site access from front desk, overseeing all interior and exterior cameras.
- Documented resident entries and exits according to safety and security protocols.
- Acted as liaison between residents, property owners, and social work teams to facilitate communication and resolve issues.
- Updated daily resident rosters to ensure accurate resident records.
- Monitored census data to support resource allocation and service planning.
- Assisted with crisis intervention to provide timely support during emergencies.
Non-Emergency Medical Driver
Medstar Transportation
Bothell, Washington
03.2024 - 06.2025
- Ensured reliable and efficient transportation for clients to and from healthcare visits.
- Safely utilized lifts, ramps, wheelchairs, and specialized devices for efficient patient transfers between vehicles and locations.
- Completed transport assignment paperwork, including trip logs and invoices, ensuring accurate and timely documentation.
- Conducted daily vehicle inspections to maintain compliance with DOT safety standards and state regulations.
- Upheld rigorous HIPAA standards and preserved utmost confidentiality of all passenger medical and personal information during transit.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
Personal In-Home Caregiver
Private Client
Helena, Montana
08.2020 - 02.2023
- Respected client privacy and dignity while delivering compassionate care services.
- Administered medication and monitored health conditions according to healthcare providers' instructions.
- Maintained detailed documentation of daily activities for effective client monitoring. and changes in client condition accurately and timely.
- Communicated with family members about changes or concerns regarding client's health status and wellbeing.
- Prepared and served meals to meet dietary needs and instructions.
- Executed various errands for clients to ensure their daily needs were met. and grocery shopping for clients.
- Maintained a clean and safe living environment by performing light housekeeping duties.
Certified Medical Assistant
Rothman Orthopaedics
Philadelphia, Pennsylvania
09.2019 - 07.2020
- Facilitated comprehensive clinical and administrative assistance for orthopedic surgeons and healthcare specialists at a bustling clinic collaborating with team doctors for Philadelphia Eagles and Philadelphia 76ers
- Streamlined patient flow by coordinating surgeries and diagnostic tests (including MRIs) and overseeing pre-authorizations.
- Prepare injection medications following provider protocols and facilitate pre/post-operative patient education aligned with provider guidelines.
- Assisted patients in preparing for appointments by recording primary concerns and collecting detailed medical histories in Electronic Medical Record.
- Maintained adequate stock of exam room supplies and ensured cleanliness after each patient visit.
Education
Associate of Applied Science - Medical Assistant
Everest College
Portland, OR05-2006
Some College (No Degree) - Nursing
Helena College/University of Montana
Helena, MTSkills
- Vital signs monitoring
- EMR/EHR management
- Insurance authorizations and verification
- Medical terminology proficiency
- Telehealth coordination
- Electrocardiography (EKG)
- Laboratory specimen collection
- Time management
- Organizational skills
- Team collaboration
- Conflict resolution
- Problem solving
- Attention to detail
- Professional conduct
- Calm under pressure
- CPR certification
Timeline
Site Operations Coordinator
Rebelx Partners
09.2025 - 02.2026
Non-Emergency Medical Driver
Medstar Transportation
03.2024 - 06.2025
Personal In-Home Caregiver
Private Client
08.2020 - 02.2023
Certified Medical Assistant
Rothman Orthopaedics
09.2019 - 07.2020
Associate of Applied Science - Medical Assistant
Everest College
Some College (No Degree) - Nursing
Helena College/University of Montana