Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kelli Hefner

Tyler,TX

Summary

Social Science and a minor in Psychology in December 2024. Prior to this, I earned an Associate’s degree in Social Work from Tyler Junior College. Throughout my academic journey, I was actively involved in various clubs, extracurricular activities, and volunteer work, including with the East Texas Crisis Center. I am also a member of the National Society of Leadership and Success. Additionally, I had the opportunity to study abroad at the Ivanov School for Young Leaders, where I developed key leadership skills and gained a global perspective. Throughout college, I balanced my studies with work, demonstrating strong time management and dedication. I possess a diverse skill set, including proficiency in Microsoft Office, professional networking, effective multitasking, risk assessment, and strong documentation abilities. My experience also includes community service involvement, administrative support, and excellent problem-solving skills.

Overview

10
10
years of professional experience

Work History

Waitress

On The Border
Tyler, TX
05.2021 - Current
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Waitress and Receptionist

Cascades Country Club
Tyler, TX
05.2019 - 04.2021
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.

Bartender

Cowboys Dance Hall
Tyler, TX
08.2016 - 02.2019
  • Greeted customers and provided excellent customer service.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.

Customer Service Representative

Pizza Hut
Tyler, Texas
10.2014 - 08.2016
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Education

Bachelor of Science - Social Sciences

University of Texas At Tyler
Tyler, TX
12-2024

Associate of Arts - Social Work

Tyler Junior College
Tyler
12-2022

High School Diploma -

Troup ISD
Troup
05-2016

Skills

  • Microsoft Office Proficiency
  • Professional Networking
  • Problem-solving abilities
  • Effective Multitasking
  • Risk Assessment
  • Effective Documentation Skills
  • Community Service Involvement
  • Administrative Support

References

References available upon request.

Timeline

Waitress

On The Border
05.2021 - Current

Waitress and Receptionist

Cascades Country Club
05.2019 - 04.2021

Bartender

Cowboys Dance Hall
08.2016 - 02.2019

Customer Service Representative

Pizza Hut
10.2014 - 08.2016

Bachelor of Science - Social Sciences

University of Texas At Tyler

Associate of Arts - Social Work

Tyler Junior College

High School Diploma -

Troup ISD
Kelli Hefner