Megan Duong
Casper,WY
Summary
Business Management graduate with strong customer service, cash-handling, and administrative experience. Proven ability to manage confidential information, support daily operations, and build trust with clients in fast-paced environments. Seeking a full-time position in banking or financial services where accuracy, professionalism, and client-focused service are essential.
Overview
8
8
years of professional experience
Work History
Waitress
Bosco’s Italian Restaurant
Casper, Wyoming
08.2025 - 12.2025
- Provided excellent customer service by promptly addressing complaints and concerns, ensuring customer satisfaction.
- Resolved customer inquiries and issues promptly, contributing to enhanced satisfaction and repeat business.
- Processed customer payments accurately using POS systems.
- Maintained cleanliness and organization of dining area and service stations.
- Built positive relationships with regular customers through friendly conversation, fostering loyalty and return visits.
Private nanny
Saleeby Family
Casper, Wyoming
05.2025 - 08.2025
- Fostered professional relationships with families through open communication and constructive feedback.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Arranged and led educational outings to parks, libraries, and sports events.
Waitress
Spectator’s Sports Bar and Grill
Albuquerque, NM
02.2025 - 05.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed multiple tables efficiently during peak service hours.
- Replenished beverages proactively to enhance guest satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed cash transactions accurately, ensuring efficient service and customer trust.
Front Desk Receptionist
Verde Food
Albuquerque, NM
02.2025 - 05.2025
- Answered a multi-line phone system, efficiently directing calls to appropriate departments to enhance communication.
- Assisted customers with inquiries, offering detailed information about products and services to support decision-making.
- Maintained cleanliness and organization of reception area, creating a welcoming environment.
- Handled incoming mail and packages, ensuring timely distribution to team members for operational continuity.
Youth Development Professional
BCCCW
Casper, Wyoming
05.2023 - 08.2023
- Planned and led group games and activities to enhance teamwork and social skills among campers.
- Led discussions on topics such as bullying, self-esteem, leadership skills.
- Monitored camper behavior, resolved conflicts, and implemented conflict resolution strategies to foster a supportive environment.
- Collaborated with staff to maintain a positive camp culture focused on inclusion.
- Supervised daily activities for campers, maintaining a safe and engaging environment that encouraged participation.
Front Desk Receptionist
Pro Nails
Casper, Wyoming
05.2018 - 08.2022
- Managed front desk operations, greeting customers with professionalism and warmth.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated scheduling of appointments and meetings for the company calendar. and scheduled events.
Education
Bachelor of Science - Business Management
University of Wyoming
Laramie, WY12.2025
Associate Degree - Business Management
Casper College
Casper, WY01.2023
Skills
- Customer relationship management
- Cash handling and payment processing
- Data entry and record keeping
- Confidential information management
- Attention to detail
- Time management and multitasking
- Microsoft Office proficiency
- Professional communication skills
- Problem resolution strategies
- Customer service excellence
- Project management expertise
- Reliability and punctuality
- Hospitality service skills
- Sales techniques and upselling
Languages
English
Professional
Vietnamese
Professional
Timeline
Waitress
Bosco’s Italian Restaurant
08.2025 - 12.2025
Private nanny
Saleeby Family
05.2025 - 08.2025
Waitress
Spectator’s Sports Bar and Grill
02.2025 - 05.2025
Front Desk Receptionist
Verde Food
02.2025 - 05.2025
Youth Development Professional
BCCCW
05.2023 - 08.2023
Front Desk Receptionist
Pro Nails
05.2018 - 08.2022
Bachelor of Science - Business Management
University of Wyoming
Associate Degree - Business Management
Casper College